Intake & Scheduling Coordinator

Job Description Job Description About the Role:
ARMANTII HOME CARE SERVICES INC is looking for a compassionate and organized Intake & Scheduling Coordinator to join our team in Detroit, MI. In this vital role, youll be the first point of contact for clients and caregivers, ensuring seamless coordination of home care services. If you thrive in a fast-paced environment and have a passion for helping others, we want to hear from you!

Responsibilities:
Manage client intake process, including gathering patient information and assessing service needs
Coordinate and maintain caregiver schedules to ensure proper client coverage at all times
Serve as the primary point of contact for clients, families, and caregivers regarding scheduling inquiries
Process new referrals and follow up on pending authorizations with insurance and case managers
Monitor and resolve scheduling conflicts, last-minute call-offs, and shift changes in a timely manner
Maintain accurate client and caregiver records in the home care management system
Communicate with healthcare professionals, social workers, and referral sources to facilitate smooth onboarding
Contact all new referrals within 24 business hours of receiving the referral
Meet with prospective clients either by phone, in office and/or at the clients home.
Requirements:
Prior experience in home care, healthcare scheduling, or a related administrative role preferred
Strong organizational skills with the ability to manage multiple priorities simultaneously
Excellent verbal and written communication skills
Proficiency with scheduling software, EMR systems, or home care platforms is a plus
Ability to remain calm and solution-focused in a high-volume, fast-paced environment
Knowledge of Medicaid, insurance authorizations, or home care regulations is a plus
High school diploma or equivalent required; homecare scheduling and intake
About Us:
ARMANTII HOME CARE SERVICES INC is a trusted provider of quality home care services in the Detroit, MI area, dedicated to improving the lives of clients and their families. Our clients choose us for our reliability, compassion, and commitment to delivering personalized care. We foster a supportive team culture where every employee is valued and empowered to make a meaningful difference.