Law Firm Intake Coordinator

Job Description Job Description Law Firm Intake Coordinator

Position Overview
The Intake Coordinator is the first point of contact for prospective clients and plays a critical role in the client experience. This position is responsible for handling incoming calls, gathering case information, screening potential cases, and ensuring that qualified matters are promptly routed to attorneys or legal staff. The ideal candidate is organized, empathetic, and able to work in a fast-paced legal environment.

Key Responsibilities
Answer and manage incoming calls, emails, and online inquiries from potential clients
Conduct initial client interviews and collect relevant information regarding potential legal claims
Evaluate potential cases based on firm guidelines and criteria
Accurately enter and maintain client information in the firm’s case management system
Schedule consultations with attorneys or paralegals
Follow up with prospective clients regarding documentation and case status
Maintain detailed notes of all communications with potential clients
Ensure confidentiality of all client information
Coordinate with attorneys and legal staff regarding new case evaluations
Assist with tracking and reporting new case leads and referral sources

Qualifications
Prior experience in a law firm intake, legal assistant, or client service role preferred
Excellent communication and interpersonal skills
Strong organizational and multitasking abilities
Ability to handle sensitive and confidential information
Proficiency with Microsoft Office and case management software
Professional demeanor with strong customer service skills
Ability to work in a fast-paced, high-volume legal environment

Preferred Skills
Experience with personal injury or litigation cases
Familiarity with legal terminology and case screening
Experience using CRM or legal intake software
Strong attention to detail and accuracy in data entry

Work Environment
Professional office setting
High-volume phone and client interaction
Collaborative team environment supporting attorneys and legal staff
Company Description We are a fast paced, personal injury law firm located in Southfield, Michigan. We handle some of the top cases in the state and around the country. For immediate consideration, please submit a copy of your current resume to View email address on click.appcast.io. Company Description We are a fast paced, personal injury law firm located in Southfield, Michigan. We handle some of the top cases in the state and around the country. For immediate consideration, please submit a copy of your current resume to View email address on click.appcast.io.