Towing Lot Attendant

Towing Lot Attendant

The Tow Lot Attendant provides customer service and associated data entry for the intake and release of towed vehicles.

Lot Attendant Responsibilities:

• Document, identify, and verify vehicle information to ensure that the record contains correct data for inventory and quality control.
• Obtain or verify vehicle ownership, lien holder, or other information for notification purposes.
• Evaluate vehicles for value, damage, make, model, and other information.
• Determine future dispositions based on applicable state statutes and vehicle market value.
• Use and create database queries to locate vehicles, establish/create dispositions, identify entry errors or questionable dispositions, and evaluate data to determine ownership or inconsistencies in ownership or vehicle data.
• Coordinate vehicle releases to ensure that all customers are served in a timely and orderly manner.
• Assess and document the condition of all vehicles at time of release.
• Ensure that the correct vehicle is released to the authorized agent or is recycled or sold based on legal timeframes.
• Complete Department of Motor Vehicles (DMV) and other vehicle forms using spreadsheets and databases.
• Utilize technology, including hand-held devices and printers, in order to inventory vehicles and produce vehicle identification labels.
• Lot Maintenance
• Perform Tow Lot maintenance, including snow removal by truck, shovel or snow blower; salting; and cleaning, such as sweeping and loading car parts into a truck bed.
• Use tow truck, skid steer loader and end loader for various operations within the Tow Lot.
• Maintain existing equipment and supply inventory.
• Customer Service
• Answer inquiries from customers, tow drivers, MPD, and others regarding vehicle status.
• Respond to electronic or written information requests.

Lot Attendant Requirements:

• Ability to drive various types of passenger vehicles, including both automatic and manual transmission.
• Forklift Experience HIGHLY preferred
• Ability to use hand tools, such as screw drivers, plyers, wrenches, lock out kit and/or hammers, in order to remove license plates, open car doors, and perform vehicle adjustment to enable the vehicles to be driven off the lot.
• Must be available to work any shift and to rotate shifts when needed.
• Must be able to work outdoors in all kinds of weather conditions.
• Ability to lift and move objects weighing 50 pounds or more occasionally, up to 20 pounds frequently, and up to 10 pounds consistently.
• Valid driver's license at the time of appointment and throughout employment.