Dealer Support Associate - (260000M3) - Atlanta, GA

Dealer Support Associate

Hyundai Capital America (HCA) helps people move forward. Through Hyundai Motor Finance, Genesis Finance, and Kia Finance, we deliver innovative financing, leasing, and insurance solutions to more than 3 million customers and businesses nationwide. We're a company driven by growth, innovation, and people. At HCA, you'll find opportunities to build new skills, expand your career, and make a real impactwhile working in a diverse, inclusive, and values-driven environment. We're proud to support our communities through volunteerism, philanthropy, and engaged Employee Resource Groups. If you're looking for a fast-paced, collaborative workplace where your ideas matter, join us as we lead the future of financing freedom of movement.

What You Will Do

The Dealer Support Associate serves as the operational first point of contact for dealers through inbound calls and the dealer support inbox. This role is responsible for researching and resolving dealer and internal inquiries related to funding, titles, contracts, and post-funding activities accurately, efficiently, and in accordance with HCA policies and procedures. This role supports a consistent dealer experience by documenting activity in approved systems, escalating complex issues as needed, and applying established best practices across Consumer Credit, Funding, Servicing, Collections, Remarketing, Tax, and Compliance processes.

How You Will Make An Impact

• Dealer & Internal Inquiry Support: Serve as the operational first point of contact for dealers and internal partners by managing inbound calls and dealer support inbox requests related to funding, titles, contracts, post-funding activities, and HCA's consumer portfolio. Research issues, provide accurate and timely one touch resolutions, when possible, escalate complex matters as needed, and document all activity in applicable approved systems.
• Outbound Follow-Up and Issue Resolution: Conduct outbound follow-up with dealers, Sales, internal departments, and external parties to obtain missing information, clarify requests, resolve open items, and ensure consistent communication through issue resolution.
• Documentation & Compliance Support: Review, request, create, and validate documents needed to support dealer and customer transactions, ensuring accuracy and conformance with HCA policies, established procedures, and applicable state and federal regulations.

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