Part time & Full time Retail Office Associate (Western Branch)

Overview As a Retail Office Associate, you\'ll be the go-to person for processing customer-financed contracts, maintaining accurate records, and resolving customer concerns with care and professionalism. This entry-level role is ideal for someone eager to grow their career in customer service and account management. Qualifications Previous experience in customer service (retail or call center preferred) Strong phone etiquette and active listening skills Proficiency in Microsoft Word, Excel, and PowerPoint Ability to multi-task, stay organized, and work with urgency Confident problem-solving and interpersonal communication skills A high school diploma or GED Responsibilities Greet and assist guests in a professional, welcoming manner Open and manage new guest accounts; explain products and services Process customer transactions in person and over the phone Follow up with customers regarding their financed accounts Resolve concerns, answer questions, and direct inquiries appropriately Maintain accurate customer records and process payments Collaborate with team members to ensure customer satisfaction You're a great fit if you Thrive in a fast-paced, people-centered environment Enjoy helping others and resolving challenges Take initiative and have a desire to grow Work well independently and as part of a team Benefits Medical Dental Vision Life Short term & Long term Disability PTO & Sick Days Employee Discount Employee Assistance Program 401k #J-18808-Ljbffr Ashley, Southeastern VA