Technical Support Engineer — Complex Systems & CSAT
Hirebridge
Solovis is seeking a Technical Support Engineer to provide in-depth Tier 2 technical support for our growing customer base. You will troubleshoot highly complex issues, document resolutions, and collaborate with services, development, customer success and sales to drive successful client outcomes. Join a team focused on quality, learning fast, and delivering meaningful impact for asset owners worldwide. This role emphasizes customer satisfaction targets and knowledgebase expansion to empower #J-18808-Ljbffr Hirebridge
Vacancy posted 3 days ago
Similar jobs that could be interesting for youBased on the Technical Support Engineer — Complex Systems & CSAT in New York, NY vacancy
$140k - $269k
...are looking for a Content Support Engineer to own the knowledge systems, strategy, and... ...customer outcomes including CSAT and first contact resolution... ...Support environment for a technical SaaS product, with proficiency... ...with the ability to turn complex topics into clear, usable...SuggestedMinimum wageFull timeLocal areaRemote workFlexible hours- Lime Technology, Inc. is seeking a Technical Support Specialist II to assist users with the more complex end of Unraid issues. You will handle Linux, Docker, virtual machines, networking, and hardware compatibility challenges, working directly with customers in a remote...SuggestedRemote job
- ...specializing in CI infrastructure in New York seeks a Technical Support Engineer to assist customers and help resolve complex technical issues. The ideal candidate has... ..., working with large-scale distributed systems and automation tools. This role requires a customer...Suggested
$90k - $125k
...IT Desktop Engineer NYC Healthcare Management Organization... ...as a Desktop Systems Engineer. Location:... ...deployment, management, and support of desktop systems for... ...Diagnose and resolve complex issues related to... ...Ability to analyze complex technical issues, troubleshoot...SuggestedTemporary workWork experience placementImmediate startNetwork Temp Inc
New York, NY1 day ago- Interface Systems LLC is seeking a Level 2 Security Technical Support Analyst to join its Customer Support Organization. The role focuses on fault isolation, repair... ..., chat, and phone, guiding escalation, resolving complex issues, and maintaining strong client...Suggested
- ...Technical Support Engineer Join the Options Technical Support Team in New York! Working for Options Developing and engaging our people... ...troubleshooting. •Problem-Solving Skills: Ability to analyse complex technical issues, identify root causes, and propose...
Options Technology Inc
New York, NY5 days ago $85k - $101k
...evolving. As part of the CX-TT organization, we're looking for a Technical Support Engineer who combines strong product knowledge with deep technical... ...understand customer needs, and provide resolution to complex product questions, technical investigations, and product...Local areaWorldwideVisa sponsorshipFlexible hoursMonday
New York, NY1 day ago- ...Technical Support Engineer We believe that the way people interact with their finances will drastically... ...excited to help customers resolve complex issues. TSEs work closely with Plaid'... ...or Python) ~ Knowledge of ticketing systems and tools (e.g. Zendesk, Jira), and...Work experience placementLocal area
- ...Job Description Job Description Technical Support Engineer Remote ABOUT THE ROLE: This is... ...Support Engineer who thrives on solving complex problems and communicating clearly... ...Research to validate expected vs. actual system behavior Translate technical...Remote workHome officeFlexible hours
HiddenLayer
New York, NY4 days ago - DescriptionThe Mount Sinai Health System is seeking a System Division Director for Complex Family Planning in its Department of Obstetrics, Gynecology and Reproductive... ...be role models by demonstrating professional, supportive, respectful and accountable behavior. The roles...Full timeTraineeshipLocal area
- ...founded by a team with deep systems and scaling experience, including... ...diagnosis and resolution of complex technical issues. Develop a deep... ...technical issues and work with the engineering team to resolve them.... ...the foundations for Technical Support Engineering best practice,...
$150k - $180k
...building the operating system for mobile services—a... ...provisioning and remove telecom complexity. Our team of around 1... ...together early-stage engineers, product builders, and... .... We’re tackling deep technical and regulatory... ...Role As a Technical Support Engineer, you will serve...Work at officeRemote workWork from homeHome office$79.47k - $105.96k
...world. Your Impact We are seeking a Technical Support Engineer (Tier 2+) to support customers and internal... ...Operations to support and maintain a complex SaaS infrastructure while adhering to... ...resolve technical issues, diagnose system and logic errors, document and escalate...Work at office- ...etc. We are a small team of engineers wrangling problems from context... ...customers. THE ROLE Most "support" roles end at "i filed a ticket... ...conversations when a prospect hits a technical wall. unblock them in real... ...write docs well and explain complex ideas clearly human, you...Remote work
$90k - $115k
Sigma is growing rapidly, and our Technical Support Engineering team is scaling alongside it to meet the... ..., and Go-to-Market teams to diagnose complex issues, drive solutions, and contribute... ..., Software Engineering, Information Systems, Data Science, or a closely related...Full timeWork experience placementWork at officeFlexible hours- ...Responsibilities Thorough understanding of technical troubleshooting approaches, tools and... ...or operational) problems. 2nd tier support for clients and associates; escalation contact... ..., troubleshoot, diagnose and resolve complex functional technical and/or operational...Work at officeMonday to FridayFlexible hours
- ...role important at Similarweb? We’re looking for a Tier 2 Technical Support Engineer to join our global Product Support team. You’ll serve as a... ...expert, handling escalated product and data issues, solving complex customer challenges, and collaborating with our R&D and...Work at officeRemote workWorldwide
- Client Experience Migration Technical Support Representative Client Experience... ..., analyze, and resolve complex technical issues escalated by... ...ensure effective solutions. System Administration: Administer and... ...and project managers and engineering. Communicate effectively with...Weekend workAfternoon shiftEarly shift
- ...Every production AI system whether it's powering customer support, writing code,... ...Founding Support Engineer to join the team.... ...reopen rate, strong CSAT on resolved tickets... ...that reflects real complexity rather than gaps in... ...troubleshooting. Technical depth: a track record...Work at officeFlexible hours2 days per week
- About The Role As a Technical Support Engineer at ScaleOps, you will be the first line of defense for resolving complex technical issues that go beyond platform usage. You'll be responsible... ...promptly. Manage and own the ticketing system, ensuring timely updates and resolutions...
$79.5k - $106k
...through digital solutions to support clinical trials.... ...Medidata. About the Team : The Technical Support Engineer is a technical expert who acts... ...application database, operating system, network, and hardware... ...through to resolution Present complex technical information to...Temporary workWork experience placementWork at officeRemote workFlexible hours$100k - $115k
...leverage their existing infrastructure systems and automate processes such as offboarding... ...IT spend. We are looking for a Senior Technical Customer Support Engineer who thrives in a fast-paced environment, enjoys solving complex technical challenges, and has the ability...- We're looking for a Senior Technical Support Engineer to become a technical extension of our Engineering... ...support role. You’ll investigate complex API and infrastructure issues, help engineers... ..., SDKs, webhooks, and distributed systems Reproduce difficult production...Remote workFlexible hours
- Join to apply for the Technical Support Engineer - US Pacific role at Etleap . Etleap was born from... ...their data architecture, and understand complex integration points. You will work... ...think systematically about how data systems work. What you are going to do Triage...Full timeRemote work
$95k - $115k
...to the table! About Engineering at Botify: At Botify,... ...search results. We tackle complex challenges—like... ...cloud and bare-metal systems to balance performance... ...every user with advanced technical skills, enabling them... ...2+ year of Technical Support experience within a SaaS...Summer workWork at officeRemote workFlexible hours$70k - $93k
...want to matter at scale. As a Technical Support Analyst (L2), you'll play a... ...assistance to resolve complex issues. This position is ideal... ...and internal teams, including engineering, sales, supply and product management... ...thorough analysis of system performance, errors, and...Remote workHome officeVisa sponsorshipWork visaFlexible hoursWeekend work- Department: Engineering / Product Support / reporting to David Jacobus, Engineering... ...Role Is This is a more technically hands‑on role that owns escalated... ..., database queries, and system‑level tools. This is real... ...engaging Exposure to a complex enterprise web application...Permanent employment
$105k - $125k
...onsite once a quarter. The Support team at Alloy is a... ..., collaborative, and technically skilled problem-solvers... ...with Product and Engineering, act as the voice of the... ...individuals who lead complex, cross-functional escalations... ...for recurring or systemic support issues. Contribute...Work at officeLocal areaRemote workWork from homeHome officeMonday to FridayFlexible hours- Alloy is seeking a Senior Technical Support Engineer to lead complex cross‑functional escalations in a fast‑paced, collaborative environment. The role combines deep technical support expertise with a customer‑obsessed mindset to drive scalable solutions and improve product...
$120k - $190k
...how the world works, you’ll help build systems used daily across Microsoft Teams,... ...is looking for a talented Designated Technical Support Engineer to join our rapidly expanding, venture... ...toughest customer issues and technically complex issues with the goal of driving...Work experience placementWork at officeHome officeFlexible hoursShift work
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Technical Support Engineer — Complex Systems & CSAT. Be the first to apply!
Related searches
- senior support engineer New York, NY
- IT developer New York, NY
- l1 technical support engineer New York, NY
- operations support system engineer New York, NY
- IT support engineer New York, NY
- IT field engineer New York, NY
- senior IT engineer New York, NY
- field support engineer New York, NY
- support engineer New York, NY
- system support engineer New York, NY