Customer Support Specialist

Job Title: Customer Support Specialist

Industry: Manufacturing

Location (city, state): Northbrook, IL

Assignment Type: Contract, 4+ months, open-ended

Pay: $18–$22/hour

Work Schedule: Monday–Friday, 8:30 AM–5:00 PM; Hybrid — in office Tuesday–Thursday and remote Monday and Friday

Benefits: This position is eligible for medical, dental, vision, and 401(k).

About The Company:

Our client is a leading manufacturing company seeking a Customer Support Specialist to support multiple customer accounts and help ensure orders are processed accurately and efficiently.

Job Description:

The Customer Support Specialist will provide customer service, manage orders, resolve issues, and work with internal teams to ensure customers receive timely and accurate information. This is a relationship-focused role that requires strong communication, organization, and problem-solving skills.

Key Responsibilities:

• Respond to customer questions and order-related requests.
• Process orders received through email, EDI, fax, and other channels.
• Review orders for accuracy, including pricing, quantities, and delivery dates.
• Resolve order, shipping, and delivery issues.
• Provide customers with updates on pricing, order status, shipping dates, and delays.
• Coordinate with sales, credit, production, and transportation teams.
• Track customer requests and follow up on outstanding issues.
• Troubleshoot system and order-related problems and escalate when needed.
• Provide support and guidance to team members as needed.

Qualifications:

• 1+ year of corporate customer service experience.
• Experience using an ERP system; SAP experience is a plus.
• Strong communication and problem-solving skills.
• Ability to manage multiple customer accounts and priorities.
• Bachelor’s degree preferred.

Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.