Dispatch Administrative Assistant

Job Description

Dispatch Administrative Assistant

TAS RECYCLING

Bilingual English/Spanish required

TAS RECYCLING is looking for an organized, detail-oriented Dispatch Administrative Assistant to support our headquarters office and daily dispatch operations. This role combines office administration, driver scheduling, customer service, vehicle reporting, and fleet documentation.

Responsibilities

• Schedule and dispatch drivers for pickups and deliveries, keeping customers informed and routes efficient.
• Communicate with drivers throughout the day and adjust schedules as operational needs change.
• Monitor vehicle movements and GPS activity, and report routing or vehicle-use concerns to management.
• Prepare the next morning’s pickups before the end of the workday.
• Answer calls, respond to customer inquiries, and follow up on leads and service requests.
• Maintain accurate customer information, lead statuses, dispatch records, and vehicle paperwork.
• Process vehicles through ADD, assign stock numbers, and complete required vehicle reports.
• Maintain driver qualification files, fleet records, inspection and maintenance records, and DOT documentation.
• Track renewal dates and help keep records ready for audits and inspections.
• Support the headquarters office with supplies, correspondence, filing, visitors, and other administrative needs.
• Assist management with special projects and improvements to office and transportation processes.
• Protect confidential company, employee, and customer information.

Qualifications

• Bilingual in English and Spanish is required.
• Minimum of 3 years of relevant experience
• Experience with a metal recycling company is preferred
• Strong communication and customer service skills.
• Excellent organization, attention to detail, and recordkeeping skills.
• Ability to manage calls, schedules, and paperwork while priorities change.
• Comfortable using computers and learning dispatch, GPS, and customer management systems.
• Dependable follow-through and the ability to work well with drivers and office staff.
• Commitment to safety, confidentiality, and company procedures.