Guest Service Ice Monitor Representative

Guest Service Ice Monitor Representative

Panthers IceDen, Coral Springs, FL

The Florida Panthers enter their 33rd season in 2026-27 as one of the National Hockey League's premier franchises. As back-to-back Stanley Cup champions in 2024 and 2025, the Cats have emerged victorious in 11 of their past 12 postseason series and have captured four Eastern Conference championships. The Panthers are led by President of Hockey Operations & General Manager Bill Zito entering his seventh season, and President of Business Operations Michael White who begins his first full season.

As the NHL's southernmost team, the Panthers operate four facilities in Broward County, Florida: Amerant Bank Arena in Sunrise; the Panthers IceDen in Coral Springs; the state-of-the-art Baptist Health IcePlex in Fort Lauderdale; and the renovated War Memorial Auditorium, which hosts concerts and events for the South Florida faithful year-round.

An organization with deep roots in the community, the Panthers are owned by Vincent J. Viola, a graduate of the United States Military Academy at West Point and a veteran of the U.S. Army. Emphasizing a culture of selfless service both on and off the ice, the Panthers pillar program, "Heroes Among Us," honors a United States military veteran at every game. The Florida Panthers Foundation focuses on four core pillars: veterans' affairs; children's health and education; raising awareness for the endangered Florida Panther; and growing youth hockey throughout the region. The Panthers remain committed to empowering our fans to live sustainably and to strengthen the resiliency of our diverse communities throughout Florida and the tri-county area.

Job Title: Guest Service Ice Monitor Representative

Department: Guest Service

Reports To: Guest Service Manager

FLSA: Exempt or Non-Exempt

Employment Type: Part-Time

Location: Panthers IceDen- Coral Springs.

Job Summary:

A Guest Service Ice Monitor representative's primary focus is to monitor the ice during all public skating sessions to ensure a safe and fun environment for all participants.

Essential Duties and Responsibilities:

• Monitors all public session skating events both on and off the ice.
• Assists in the general maintenance and upkeep of the ice arena area including sweeping, cleaning, and other custodial duties to ensure the overall cleanliness of Panthers Iceden lobby and rentals areas.
• During public skating, issues skates and monitor the skate rental counter.
• Maintains rental skates.
• Supervises skating to ensure safe operations.
• Always provides excellent customer service and ensures that all policies are properly implemented.
• Knows emergency procedures for building and evacuation plan.
• Performs additional duties as required.

Qualifications:

• 16 or older, college student preferred
• Strong Ice-Skating skills; must be able to skate and pass a skating test.
• Effective leadership skills
• Must have a positive attitude and be willing to work
• Prior Ice-Skating rink experience preferred.
• Professional appearance and presentation
• Comfortable working in a fast-paced environment
• Must be able to lift items up to 50 pounds
• Must be available to work Friday nights and weekends.

Position Type/Expected Hours of Work: This is a non-exempt position. Must have flexible hours with the ability to work nights, weekends and holidays as needed.

At the Florida Panthers Hockey Club, Arena Operating Company, Panthers IceDen, Sanza Food Service, War Memorial Benefit Corporation, and FLA Team Shop, we strive to make every employee feel valued and respected for who they are and the unique contributions they make. We believe that a diverse and inclusive company is a more innovative and successful company, which is why we aim to infuse diversity, equity, and inclusion (DE&I) into all aspects of our culture and our business.

We welcome all to apply and join our team.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law.