Front Desk Agent

Job Description

Job Description

Join Hilton Anchorage during an exciting period of transformation! As we complete ongoing renovations and transition to a newly designed lobby and front desk experience, we are seeking a professional, guest-focused Front Desk Agent who thrives in a dynamic environment and takes pride in delivering exceptional service.

This role is ideal for someone who is adaptable, detail-oriented, and confident in creating positive guest experiences even during times of change.

Key Responsibilities :

Guest Experience & Front Desk Operations

• Warmly welcome guests and deliver a smooth, efficient check-in and check-out experience.
• Accurately and professionally handle reservations, room assignments, and guest requests.

Renovation Communication & Guest Support

• Ensure clear and professional communication of renovation updates, including timelines, alternative amenities, and possible disruptions.
• Reassure guests and help set expectations to ensure continued satisfaction.

Problem Resolution

• Address guest concerns promptly, professionally, and empathetically.
• Escalate issues when appropriate to ensure timely resolution and guest satisfaction.

Financial & Administrative Duties

• Accurately process payments, deposits, and refunds in accordance with company policies.
• Answer phones, respond to emails, document guest requests, and maintain organized front desk records.

Safety, Security & Collaboration

• Uphold guest privacy and follow all hotel safety and security procedures.
• Monitor lobby activity and report concerns as needed.
• Work closely with housekeeping, maintenance, and leadership to support seamless hotel operations during renovations.

Qualifications & Skills

• Previous hotel front desk or customer service experience preferred
• Strong communication, customer service, and problem-solving skills
• Ability to remain professional and adaptable in a fast-paced environment
• Familiarity with hotel Property Management Systems (PMS) is a plus
• Flexible availability, including evenings, weekends, holidays, and overnight shifts as needed
• Ability to stand for extended periods and effectively multitask

Schedule Options

• 4-hour or 8-hour shifts
• Morning, Day, Evening, Night, and Overnight shifts available
• Rotating weekends and weekend availability as needed

Job Type: Full-Time and Part-Time positions available In-person role

Benefits: Flexible Schedule, Medical, Dental & Vision Insurance, Paid Time Off (PTO), Employee Discounts and 401(K).

If you’re passionate about hospitality, enjoy working with people, and want to be part of a team shaping a refreshed guest experience at Hilton Anchorage, we’d love to hear from you. Apply today!

Work Location: In Person

The Hilton Anchorage, Alaska’s largest full-service hotel, is seeking a motivated and energetic to join our dynamic team! Located in the heart of downtown Anchorage, our 606-room hotel features a full-service restaurant and bar, room service, fitness center, indoor pool, and more than 20,000 square feet of versatile event space.

Company Description

The Hilton Anchorage, Alaska’s largest full-service hotel, is seeking a motivated and energetic to join our dynamic team! Located in the heart of downtown Anchorage, our 606-room hotel features a full-service restaurant and bar, room service, fitness center, indoor pool, and more than 20,000 square feet of versatile event space.