Program Specialist

Make a Difference in Your Community Help individuals and families access essential programs, build stability, and move toward self-sufficiency. Hourly starting salary $27.21 Make a Difference in Your Community Help individuals and families access essential programs, build stability, and move toward self-sufficiency. Are you passionate about helping individuals and families access the resources they need to thrive? Join our team as a Social Services Program Specialist and play a vital role in connecting community members with essential programs and services that improve lives. In this rewarding position, you will work directly with community members to determine eligibility for a variety of assistance programs, provide guidance through complex application processes, and support individuals on their path toward stability, self-sufficiency, and employment. Every day brings an opportunity to make a meaningful impact in the lives of others. What You'll Do As a Social Services Program Specialist, you will serve as a trusted resource for individuals seeking assistance and support. Key responsibilities include: Client Intake & Eligibility Services Conduct interviews in person, by phone, and online to assess client needs and eligibility. Guide applicants through program requirements and application processes. Verify documentation and review eligibility information for completeness and accuracy. Connect individuals and families with available social service programs and community resources. Identify emergency needs related to housing, food, healthcare, childcare, financial assistance, and other essential services. Make referrals to appropriate community organizations and support agencies. Case Management & Program Administration Open, maintain, review, and close cases for programs such as: Temporary Assistance SNAP (Supplemental Nutrition Assistance Program) Medicaid Child Care Assistance NY Health Exchange Programs Calculate and authorize benefits based on program guidelines. Monitor ongoing eligibility and compliance with program regulations. Conduct recertifications and case reviews to ensure continued program eligibility. Identify and address potential overpayments, underpayments, or fraud concerns. Employment & Self-Sufficiency Support Help recipients identify employment opportunities that align with their skills, interests, and experience. Assist with job searches, resume preparation, and interview readiness. Coordinate employment and training opportunities. Monitor progress toward employment and educational goals. Support clients in overcoming barriers to employment such as transportation or childcare challenges. What We're Looking For Successful candidates will possess: Strong communication and customer service skills. The ability to build trust and maintain positive relationships with diverse populations. Excellent organizational and problem-solving abilities.Attention to detail and sound judgment. The ability to analyze information and make accurate eligibility determinations. Experience using computer systems and technology to manage information and documentation. A commitment to serving the community with professionalism, integrity, and compassion. Preferred Knowledge & Experience Candidates with experience in any of the following areas are encouraged to apply: Social services or public assistance programs Benefits eligibility determination Claims examination or investigations Employment counseling or workforce development Customer service and case management Data collection, recordkeeping, or administrative support Minimum Qualifications Candidates must possess a high school diploma or equivalent and meet one of the following requirements: One year of experience in a New York State Social Services Department performing duties similar to this position; OR Two years of experience evaluating eligibility for benefits, assistance, insurance, unemployment, veterans programs, or similar services; OR Three years of experience involving interviewing, data collection, account keeping, or related administrative work; OR An equivalent combination of education and experience. Education substitution: College coursework may substitute for experience on a year-for-year basis. Special Requirement: Appointees must possess a valid New York State motor vehicle operator's license and maintain it throughout employment. Why Join Us? Meaningful work that directly impacts your community. Opportunity to help individuals and families during critical life moments. Stable government employment with opportunities for professional growth. Collaborative team environment dedicated to public service. Variety of responsibilities that keep each day engaging and rewarding. BE THE CONNECTION BETWEEN PEOPLE AND THE RESOURCES THEY NEED. Salary/Compensation: $27.21 per hour #J-18808-Ljbffr