Front Desk Staff

Job Title: Guest Experience Associate / Receptionist- Part Time

Location: SOHO and Union Square NYC

Company: CONTŌR

About Us:

CONTŌR is a premier provider of cosmetic injectables and medical grade skin care services, offering a blend of hospitality and professional skin care to help our clients achieve their aesthetic goals. We pride ourselves on delivering top-notch care with a personal touch. As we continue to grow, we're seeking a compassionate and skilled Guest Experience Associate to join our dedicated team.

Key Responsibilities:

• Facilitate a welcoming and hospitable environment upon guests entry and exit at CONTŌR.
• Manage the flow of guests arriving and checking out simultaneously, including managing the flow of each treatment room.
• Take payments from guests, communicating with providers to ensure the guest receives appropriate pricing or any discounts.
• Schedule guest appointments in our CRM / EHR, including encouraging follow up appointments and Google Reviews.
• Collaborate with other team members to facilitate an environment that is fun and enjoyable for both CONTŌR team members and clients.
• Ensuring all documentation is appropriately signed by guests, before and after photos are taken, and documentation in our CRM / EHR is up to date at the end of each day.
• Maintain a clean and organized work environment, ensuring compliance with sanitation and safety protocols. This includes wiping down chairs / equipment after a guest visit if needed.
• In-person communications with clients regarding information about treatments, skincare, aftercare for services performed, and assisting providers with any possible adverse effects on follow up appointment or via phone, text or email as needed.
• Electronic and telecommunication with guests when needed.
• Stay up to date with the latest trends, advancements and best practices in retail skincare.
• Assist in the development and implementation of marketing initiatives to promote skin care services.
• Assist with administrative tasks such as data entry, filing, and maintaining office supplies and inventory.
• Assist team with any store operations and needs.

Qualifications:

• Proven experience in a front desk or customer service/hospitality role.
• Excellent communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• Ability to handle sensitive information with confidentiality.
• A friendly and professional demeanor.
• Previous experience in a medical or aesthetic clinic is a plus.

Why Join CONTŌR?

• Opportunities for professional growth and development.
• A positive, supportive, and collaborative work environment.
• Employee discounts on services.
• The chance to work in a hospitality based skin studio.

How to Apply:

Interested candidates should submit their resume and a cover letter outlining their qualifications and why they are interested in working at CONTŌR to View email address on click.appcast.io.

CONTŌR is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.