Lead Office Services Associate

Our mission is to provide modernized technology platforms, elevated technology support, and valuable insights, empowering our clients to excel in what they do best.

The Lead Service Specialist provides elevated concierge-style hospitality and service support across assigned floors and client spaces, ensuring a seamless experience for guests, meetings, and events. This role operates with a high degree of independence while coordinating daily hospitality tasks, room setups, and service requests, and serves as a liaison between clients, internal teams, and facilities support. Reporting to the CRM or CRD, this position is non-exempt and may support the training and guidance of new team members.

ROLES & RESPONSIBILITIES:

• Deliver elevated, concierge-style service experiences for clients, guests, and internal stakeholders.

• Independently coordinate daily hospitality operations, including meeting room scheduling, setup, and breakdown.

• Conduct regular floor walkthroughs to ensure conference rooms and visitor offices are clean, organized, and fully stocked.

• Lead execution of event and meeting room setups based on client specifications and service standards.

• Monitor and respond to service and resource request systems, ensuring timely fulfillment of all requests.

• Utilize event planning and workplace service software tools to manage scheduling, tracking, and coordination activities.

• Provide on-the-ground technical coordination by partnering with IT for equipment setup, troubleshooting, and incident escalation.

• Escort clients to meeting spaces and ensure all required materials, amenities, and support are in place.

• Serve as a liaison between guests and internal staff to facilitate communication and service delivery.

KNOWLEDGE, SKILLS & ATTRIBUTES:

• Strong hospitality and customer service mindset with a focus on "concierge-level" experience delivery.

• Ability to work independently, prioritize tasks, and manage multiple requests in a fast-paced environment.

• Working knowledge of meeting room technology, AV setups, and basic IT troubleshooting escalation processes.

• Proficiency in workplace service platforms, scheduling tools, and Microsoft Office applications.

• Strong communication skills with the ability to interact professionally with clients, executives, and internal teams.

• High attention to detail in room setup, inventory management, and service execution.

• Strong organizational and time-management skills with the ability to adapt to shifting priorities.

• Ability to act as a liaison and problem-solver across multiple departments.

• Comfortable tracking operational metrics and communicating performance data to leadership.

• Professional demeanor with a proactive, solution-oriented approach to guest service.
• Ability to lift or move 40 lbs. or greater
• Ability to grasp, lift or carry packages on a standard wheeled cart with a load capacity of 75 lbs.
• Ability to walk, bend, kneel, stand or sit for an extended period of time

QUALIFICATIONS:

Education:
High school diploma or equivalent required;

Experience:
2-3 years of experience in hospitality, workplace services, facilities coordination, or event support, preferably in a corporate or client-facing environment.


The Compensation range for this role is up to 23.00 USD per hour and may be eligible for an annual bonus. Actual compensation within that range will be dependent upon the individual's location, skills, experience and qualifications.

All eligible employees receive access to a comprehensive benefits package, including:

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

Paid Time Off (PTO)

Opensity is an Equal Opportunity Employer.


We are committed to providing equal employment opportunities to all applicants and employees and do not discriminate on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity or expression, national origin, age, disability, genetic information, veteran or military status, or any other characteristic protected by applicable federal, state, or local law.


Employment decisions at Opensity are based on qualifications, merit, and business needs. This policy applies to all aspects of employment, including recruitment, hiring, promotion, compensation, training, discipline, and termination.


Opensity is committed to providing reasonable accommodations for qualified individuals with disabilities, for pregnancy related conditions, and for sincerely held religious beliefs, in accordance with applicable law. We do not tolerate retaliation against individuals who raise concerns or participate in an investigation related to equal employment opportunity.