Customer Service (Registration) Specialist

Job Description

Job Description

Are you passionate about helping others and making a difference every day? Our team at HealthFirst Bluegrass is growing, and we’re looking for a Registration Specialist Clerk- Float who’s ready to bring warmth, energy, and bilingual (Spanish-English) skills to our front desk!

???? You’ll be the first smile our patients see — greeting, registering, and supporting them through their healthcare journey.
???? If you love community outreach, teamwork, and meaningful work, this is the place for you!

✅ High school diploma or GED
✅ Background check and Drug Screening required
✅ Must be fluent in conversing in Spanish & English

???? Apply today and be part of a mission-driven team that’s changing lives — one patient at a time.

Summary

As the welcoming face of our organization, you will provide outstanding customer service and administrative support in a fast-paced healthcare environment.

Administrative Support

• Act as patient/client receptionist. Greet patients, initiates and distributes appropriate forms
• Register clients/patients for clinic services/programs by obtaining and verifying required demographic, insurance and financial information including income information to determine eligibility for services/ pay status based on established standards
• Schedule initial and return appointments
• Process patient records, maintains patient flow during clinic sessions
• Assemble various forms required by program and service standards to record client information and services rendered to establish a medical record
• Operate a computer terminal to enter, store and retrieve information; compile records; and report routine statistical information
• File charts, master cards and reports. Assist with archiving of charts
• Collect and processes clinical service fees. Including: reconcile daily cash collected with receipts issued, cash drawer, encounter forms or other billing documents, and computer-generated reports; forward cash and receipts to Accounting on a daily basis for deposit; and process patient billing information
• Requisition, control and monitor inventory levels of supplies and materials and maintain files, records and laboratory logs
• Stock exam rooms as needed
• Answer telephone, provides information, take messages, greet the public and direct them to office locations for service or assistance

Qualifications

• High school graduation or GED;
• Background check and drug screening required prior to hiring.
• Conversing in English and Spanish

If you are bilingual, service-oriented, and committed to helping others, we encourage you to apply. Come be part of a team where your skills, compassion, and dedication help make quality healthcare accessible to everyone.

Apply today and help us advance our mission of healthcare for all.