Customer Service Representative

Job Description

Job Description

Why You’ll Love this Customer Service Representative Job!  

Are you passionate about animals and helping others? Are you organized and friendly? If so, our Customer Service Representative role may be perfect for you! 

At Academy Animal Care, an EverVet Partner, you'll join a dedicated community committed to making a real difference for pets and their owners. Our ideal Customer Service Representative is compassionate, warm, and efficient, capable of handling emotional situations and respecting confidentiality. 

If this opportunity aligns with your skills and values, apply for our Customer Service Representative position today! 

Pay Range : $15+ / hour. Based on experience.

Benefits:

• Paid Time Off 
• Medical, Dental, Vision with a Health Savings Account* 
• Employee Assistant Program available 24 hours a day, 7 days a week* 
• Supplemental Life Insurance & AD&D Insurance* 
• 401K Plan with Generous Employer Match  
• Maternity Leave * 
• Bereavement Leave  
• Life, Short Term, & Disability Insurance* 
• Discount Programs  
• Discounted Veterinary Care  
• On-Demand Pay Options  
• Referral Bonus  

Career Enhancement Benefits:  

• The opportunity for full tuition payment to attend Penn Foster's veterinary technician program*  
• Access to Zoetis Clinical & Professional Program and Events  
• Access to a multitude of VMG resources  

*Indicates eligibility for Full-Time positions only  

Responsibilities

• Manage and oversee waiting room- greet entrants, interact with waiting clients, manage client complaints 
• Prepare invoices and estimates 
• Take payments and print receipts 
• Maintain the printers, paper stock and toner cartridges 
• Manage and monitor Demandforce activities (appointment requests) 
• Manage InTouch Mobile text reminders 
• Take phone messages and monitor the prescription/food order extension 
• Enter new clients/patients into the database and add scanned documents to patient histories 
• Explain CareCredit and guide clients through the process 
• Understand account payable and monthly statements 
• Manage end-of-day accounting 
• Call in written prescriptions to a pharmacy 
• Complete all relevant medical records entries for patients for which you’re responsible 
• Assist in stocking exam rooms/treatment/surgery/radiology rooms as necessary  
• Help monitor inventory, rotation and expiration dates and report needs as requested 
• Assist in ordering of food/supplies/medications as requested  
• Assist in maintenance of areas both inside and outside of hospital (floors, walks, parking, runs, etc.) 

Required Skills

• High School Diploma, GED, or suitable equivalent 
• At least one year experience preferred 
• Strong customer service skills 
• Ability to communicate effectively 
• Ability to lift up to 50 pounds 
• Basic math and writing skills 
• Basic understanding of the work we do/love animals 
• Be able to use and understand basic medical terms 
• Understanding of vaccinations, basic laboratory tests, common diseases and pet behavior