Clinic Service Representative II

Clinic Service Representative II

Position Information

Recruitment/Posting Title - Clinic Service Representative II

Job Category - Staff & Executive - Healthcare - Administrative Services

Department - RWJ - EBCHC Reception

Overview - New Jersey's academic health center, Rutgers Biomedical and Health Sciences (RBHS) takes an integrated approach to educating students, providing clinical care, and conducting research, all with the goal of improving human health. Aligned with Rutgers UniversityNew Brunswick and collaborating university wide, RBHS includes eight schools, a behavioral health network, and five centers and institutes that focus on cancer treatment and research, neuroscience, advanced biotechnology and medicine, environmental and occupational health, and health care policy and aging research. Our faculty are teachers, clinicians, and scientists with unparalleled experience who advance medical innovation and provide patient care informed by the latest research findings. We offer an outstanding education in medicine, dentistry, pharmacy, public health, nursing, biomedical research, and the full spectrum of allied health careers. Our clinical and academic facilities are located throughout the stateat Rutgers UniversityNew Brunswick, including Piscataway; and at locations in Newark, Scotch Plains, Somerset, Stratford, and other locations. Clinical partners include Robert Wood Johnson University Hospital in New Brunswick, Newark's University Hospital in Newark, and other affiliates. Through this community of healers, scientists, and scholars, Rutgers is equipped as never before to transform lives.

Posting Summary - Rutgers, The State University of New Jersey, is seeking a Clinic Service Representative II Registration for the Eric B. Chandler Health Center at the Robert Wood Johnson Medical School. The primary purpose of the Clinic Service Representative II-Registration is to perform a variety of simple and complex registration activities at the Eric B. Chandler Health Center and its affiliate sites under limited supervision. Among the key duties of this position are the following: Provides efficient and courteous services when scheduling patient's appointments. Utilizes computer to process full registration information for new/established patients at every visit. Receives, reviews and responds to routine and complex inquiries from patients, colleagues, practice physicians, State Presumptive Eligibility department staff members. Performs cashier duties. Responsible for generating daily reports. Communicates work-related problems to the Team Supervisor or Assistant Manager, Patient Business Services.

FLSA - Nonexempt

Grade - 177

Salary Details

Minimum Salary - 26.480

Mid Range Salary - 26.980

Maximum Salary - 27.790

Benefits - Rutgers provides a comprehensive benefits package to eligible employees. The specific benefits vary based on the position and may include: Medical, prescription drug, and dental coverage Paid vacation, holidays, and various leave programs Competitive retirement benefits, including defined contribution plans and voluntary tax-deferred savings options Employee and dependent educational benefits (when applicable) Life insurance coverage Employee discount programs

Position Status - Full Time

Working Hours

Standard Hours - 35.00

Daily Work Shift - Day

Work Arrangement - This position requires a fully on-site work arrangement.

Union Description - Teamsters 97

Payroll Designation - PeopleSoft

Seniority Unit

Terms of Appointment - Staff - 12 month

Position Pension Eligibility - PERS

Qualifications

Minimum Education and Experience - Two (2) years of experience in physician, hospital or health center billing setting, including management of various types of insurance billing processes.

Certifications/Licenses

Required Knowledge, Skills, and Abilities - Bi-lingual (English/Spanish) skills required. Demonstrated knowledge of medical terminology is required. Must be familiar with the billing practices of Medicaid and Medicare and other third party payors. Requires working with office equipment and confidential patient records and correspondence. Required to proofread and check documents for accuracy.

Preferred Qualifications - Candidates having experience working in a Federally Qualified Health Center a plus.

Equipment Utilized

Physical Demands and Work Environment - Physical Demands: This position requires standing, walking, use of hands to finger, handle or feel, ability to reach with hands and arms 1/3 of the time; ability to talk or hear up to 2/3 of the time and sitting over 2/3 of the time. Must have clear vision at 20 inches or less (close vision). Work Environment: Moderate noise level.

Special Conditions - Evening and weekend rotations required.