Social Media Associate

Social Care Advisor (Remote Customer Engagement)

Work Arrangement: Remote

Schedule: Full-Time | 40 Hours per Week

About the Role

We're seeking customer-focused professionals with exceptional written communication skills to join a growing Social Care team. This position is centered on engaging with customers through social media channels, providing support, answering questions, and resolving concerns in a professional and timely manner.

Please note: This is not a social media content creation role. You will not be creating posts, advertisements, videos, or marketing campaigns. Instead, you will interact with customers who comment or reach out through official social media platforms and help deliver a best-in-class customer experience.

This opportunity is ideal for individuals who enjoy problem-solving, managing multiple cases, and communicating effectively through written channels.

Key Responsibilities

• Respond to customer inquiries and comments across social media platforms, including Facebook, Instagram, X (Twitter), app stores, review sites, and other digital channels.
• Assist customers with product, service, vehicle, dealer, and general support questions.
• Create and manage customer cases requiring additional research or follow-up.
• Maintain an organized caseload while meeting service-level expectations and operational metrics.
• Accurately document all customer interactions.
• Provide proactive support and guidance to customers seeking assistance.
• Follow established processes, workflows, and brand guidelines.
• Participate in training, coaching, and ongoing development opportunities.
• Identify customer needs and escalate issues when appropriate.
• Utilize multiple systems and tools to manage concurrent activities efficiently.

Required Qualifications

• Minimum 1 year of customer service experience.
• Proven experience communicating with customers through written channels such as:
  • Email
  • Chat
  • Social media
  • Online customer support platforms
• Strong written communication and reading comprehension skills.
• Excellent organizational and time-management abilities.
• Strong attention to detail.
• Proficiency with computer navigation and typing.
• Ability to work independently in a remote environment while collaborating effectively with a team.

Schedule Requirements

• 40 hours per week
• Operating hours span 7 days per week
• Shifts may fall between 7:00 AM and 10:00 PM
• Must be flexible to work early, mid, or late shifts
• Must be available to work at least one weekend day (Saturday or Sunday)
• Examples:
  • Tuesday–Saturday, 7:00 AM–4:00 PM
  • Sunday–Thursday, 1:00 PM–9:00 PM

Schedules remain consistent for approximately 13-week periods before quarterly shift selections.

Training & Work Environment

• Training is conducted remotely.
• This role is expected to remain remote
• Collaborative team environment with opportunities for coaching, development, and career growth.

What Makes a Successful Social Care Advisor?

• Customer-first mindset
• Excellent written communication
• Strong time management and organization
• Ability to multitask and prioritize effectively
• Positive attitude and willingness to learn
• Coachability and adaptability
• Team-oriented approach
• Commitment to delivering exceptional customer experiences

If you enjoy helping customers, thrive in a fast-paced digital environment, and excel at written communication, we encourage you to apply.

This is a Contract position based out of Warren, MI.

The pay range for this position is $19.00 - $19.50/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully remote position.

This position is anticipated to close on Jul 30, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.