Law Firm IT Support Analyst

IT AnalystAn Am Law 50 law firm is seeking an IT Analyst to deliver frontline technology support and innovative solutions across the firm. This individual will play a critical role in ensuring seamless technology operations, supporting end users, and contributing to firmwide IT initiatives, while maintaining the highest standards of information security and client service.Job Locations:New York City, NY (10166)Los Angeles, CA (90071)Dallas, TX (75201)Key Responsibilities:Serve as the first point of contact for IT support requests, delivering timely, high-quality solutions for software, hardware, and networking issues.Support and facilitate meeting technologies, including video conferencing, client presentations, and special events.Provide on-site and remote end-user support, ensuring proper escalation and resolution in coordination with IT teams.Install, configure, and maintain firm-standard software, hardware, and peripherals.Maintain office computers, printers, and IT asset inventory.Manage and track service requests using the firm's ticketing system (ServiceNow).Support mobile technologies (iOS, iPadOS) and remote access tools (Citrix, VPN).Collaborate with firmwide IT groups on planned maintenance, outages, and project deployments.Promote and enforce data security policies and compliance requirements.Participate in IT projects, end-user training, and the adoption of new technologies.Proficiencies:Strong knowledge of Microsoft Operating Systems, Office Suite, Teams, and ServiceNow.Experience with networking technologies, cabling, and data communication devices.Proficiency with document management systems (iManage/Work 10).Familiarity with remote access tools (Citrix, VPN) and mobile platforms.Understanding of data security best practices and project management fundamentals.Basic QualificationsAssociate's or Bachelor's degree preferred, or equivalent work experience.Minimum 3 years of experience in customer-facing IT support (hardware, software, networking).Minimum 3 years of experience configuring, installing, and maintaining client operating systems and related devices.Minimum 3 years of experience supporting and managing LAN, WAN, and network systems.Prior experience working in a law firm is required.Strong communication, problem-solving, and client-service skills. MDA Edge