Manager Infra Network Services

Ahold Delhaize USA, a division of global food retailer Ahold Delhaize, is part of the U.S. family of brands, which includes five leading omnichannel grocery brands - Food Lion, Giant Food, The GIANT Company, Hannaford and Stop & Shop. Our associates support the brands with a wide range of services, including Finance, Legal, Sustainability, Commercial, Digital and E-commerce, Technology and more.


Primary Purpose:
• Network Infrastructure Manager provides expertise and leadership for mission critical network services functions of the ADUSA enterprise network infrastructure. The primary purpose of the Network Services Manager is to oversee the daily operations and engineering of a large-scale enterprise network, focusing on operational excellence and strategic business alignment. This role is crucial for maintaining high network performance, security, and reliability for ADUSA retail, supply chain, data center and corporate functions. The manager ensures that network services are delivered in compliance with Service Level Agreements (SLAs) and are aligned with ADUSA business objectives, enhancing organizational effectiveness and efficiency.
• This role will act as a subject matter expert in advanced routing technologies managing and overseeing the implementation and delivery of redundant, secure, and high performing software defined WAN infrastructure and related technologies. This Leader ensures that the SDWAN connections for all sites connected across retail locations, corporate offices and/or distribution centers can meet and exceed the performance and availability requirements set by the business
• This role will also oversee the planning, design and execution of network automation platforms and tools in support of ADUSA network transformation strategy. This role provides expert technical direction in automation efforts for the network Infrastructure organization. This role will help amplify network capabilities by enabling analytics and automation to drive operational efficiencies in the environment and will work closely with the Director of Network infrastructure to define the strategy, create an actionable roadmap, and execute the implementation in conjunction with partners inside and outside ADUSA
• Lead the team in managing a large Managed Service Provider (MSP) environment, ensuring quality service delivery and adherence to Service Level Agreements (SLAs).
• Partner with business units to align network services with business objectives, facilitating effective communication and collaboration across functions.
• Develop and implement strategies for network monitoring and automation, enhancing system efficiency and reducing downtime.
• Drive the adoption of new technologies and processes that improve network performance and security.
• Manage vendor contracts and relationships in a multi-vendor environment, ensuring compliance and effective service delivery.
• Provide training and guidance to platform engineers and technicians, promoting best practices in network management.

Duties and Responsibilities:
• WAN Engineering: The WAN Engineering Manager will oversee the engineering, delivery and operations for ADUSA's wide area networks spans across all retail brands, corp offices, distribution centers, data centers and warerooms and will have responsibility for supporting the multi-year strategy to transform the WAN architecture, and all associated technologies
• Operational Management: Oversee the network operations, managing daily activities, troubleshooting issues, and ensuring the network meets organizational performance standards
• SLA Governance and Vendor Management: Monitor and enforce SLA compliance, manage vendor relationships, and negotiate contracts to ensure service quality and cost-effectiveness in a multi-vendor environment
• Strategic Business Partnership: Act as a liaison between the Network Services and business units, ensuring that network strategies and activities are closely aligned with business goals
• Network Monitoring and Automation: Implement advanced network monitoring tools and automation processes to proactively address issues, improve network performance, and reduce downtime
• Leadership and Staff Development: Lead, mentor, and develop a team of network professionals, promoting continuous learning and adherence to best practices in network management
• Technology Implementation: Evaluate and integrate new technologies and updates into the network infrastructure to support evolving business needs and security requirements
• Responsible for the development and execution of the end-to-end network automation framework
• Responsible for the development and execution of the end-to-end network tools strategy
• Identify new capabilities that can bring network operational efficiencies
• Create documentation including administration procedures/instructions for enabling automation into the environment
• Work closely with our internal customers to help alleviate their problems and ensure our network continues to meet their demands.
• Work on new designs/solutions related to automation, bringing them from concept to working operations
• Document network monitoring toolset support processes and procedures
• Lead network monitoring tool upgrades and changes in production environment
• Drive operational excellence projects to make improvements in our network quality and reliability.
• Troubleshoot complex problems and develop innovative solutions leveraging automation framework for day-to-day operations
• Define and document best practices and support procedures
• Mentor / cross-train team members to use and understand automation and tools processes

Qualifications:
• Previous experience with design and deployment of large-scale network automations solutions
• Must have experience managing complex SLAs in a multi-vendor environment
• ITIL Service Management training or certification desired
• Experience leading a team of network engineers
• Strong Knowledge in the areas of fault monitoring, capacity management, configuration management, and performance management
• Ability to effectively articulate technical challenges and solutions
• Record of strong project management and time management skills
• Desire and ability to work in a fast paced, collaborative environment
• Strong knowledge of Network architecture best practice and experience designing with and integrating cloud-based services into production products
• Key Skills: project management, communication, coding language, network development, network architecture, cloud-based services, agile development
Leadership
• Proven ability to build and lead a team with both architecture and operational responsibilities, ensuring both project commitments and operational SLAs are being met, day-to-day priorities are managed, and expectations are clearly set with network services internal customers and external partners.
• Demonstrated ability to develop infrastructure lifecycle management strategies to manage performance, capacity, availability, reliability and new service introduction of network infrastructure services.
• Demonstrated leadership and technical mastery across all aspects of the infrastructure portfolio listed
• Proven ability to partner with infrastructure, security, application, and business leaders to provide technology solutions that respond to rapid changes in the business and ensure exceptional end-user experience
• Decision-making and Autonomy

Preferred Qualifications:
• Bachelor's degree with 10+ years of experience with 5 years of direct experience with implementation and management of large scale enterprise network (1000+ sites) and deployment of network automation solutions
• Scripting experience required
• Heavy BGP experience.
• Experience working in an agile (SAFe) environment


At Ahold Delhaize USA, we provide services to one of the largest portfolios of grocery companies in the nation, and we're actively seeking top talent.

Our team shares a common motivation to drive change, take ownership and enable our brands to better care for their customers. We thrive on supporting great local grocery brands and their strategies.

Our associates are the heartbeat of our organization. We are committed to offering a welcoming work environment where all associates can succeed and thrive. Guided by our values of courage, care, teamwork, integrity (and even a little humor), we are dedicated to being a great place to work.

We believe in collaboration, curiosity, and continuous learning in all that we think, create and do. While building a culture where personal and professional growth are just as important as business growth, we invest in our people, empowering them to learn, grow and deliver at all levels of the business.