FIELD SERVICE TECHNICIAN - WASHINGTON, D.C. AREA

Job Description

Job Description

FIELD SERVICE TECHNICIAN – WASHINGTON, D.C. AREA

Location: Washington, D.C. Metro Area | Field-Based
Job Type: Full-Time, Direct Hire
Pay: $24.00–$29.00 per hour
Estimated Base Compensation: $49,920–$60,320 annually before overtime
Overtime: Overtime eligible
Travel: Up to 80%, including overnight travel
Required Test: Human Performance Test

About Quest International

Quest International provides field service, technical support, preventive maintenance, equipment repair, and lifecycle services for medical-device manufacturers and other technical-equipment organizations.

As a Field Service Technician, you will represent Quest at hospitals, laboratories, medical facilities, industrial environments, and other customer locations. You will install, maintain, troubleshoot, and repair electro-mechanical equipment while providing dependable customer support and accurate service documentation.

What You’ll Do

• Travel to customer locations to install, inspect, maintain, troubleshoot, and repair equipment.
• Perform preventive maintenance and corrective repairs on medical, diagnostic, laboratory, industrial, OEM, and electro-mechanical equipment.
• Diagnose equipment problems using a digital multimeter, hand tools, power tools, and approved diagnostic equipment.
• Troubleshoot failures to the field-replaceable unit, module, board, cable, connector, power-supply, sensor, motor, wiring-harness, or assembly level.
• Repair or replace failed circuit boards, power supplies, wiring, connectors, harnesses, sensors, motors, modules, and mechanical assemblies.
• Follow service manuals, diagrams, standard operating procedures, safety requirements, and customer-site protocols.
• Verify equipment operation after service and escalate unresolved issues appropriately.
• Complete accurate service reports documenting the problem, troubleshooting performed, parts used, work completed, test results, and recommended next steps.
• Communicate professionally with customers, technical support, service leadership, and internal Quest teams.
• Manage travel schedules, customer appointments, tools, service materials, documentation, and changing field assignments independently.
• Use Windows-based systems to access manuals, review diagnostic information, manage service files, and support equipment troubleshooting.

What You’ll Bring

• Associate degree.
• At least one year of professional hands-on experience in field service, equipment repair, medical equipment service, industrial maintenance, electronics repair, installation, automotive diagnostics, appliance repair, or another electro-mechanical technical role.
• Experience servicing electro-mechanical products.
• Experience troubleshooting equipment to the FRU, module, board, part, or component level.
• Experience working with complicated wiring harnesses, connectors, sensitive electronic components, equipment modules, or mechanical assemblies.
• Professional experience using a digital multimeter.
• Familiarity with service tools such as a vacuum or pressure meter, frequency counter, power supply, oscilloscope, or comparable diagnostic equipment.
• Ability to read and follow technical manuals, diagrams, service procedures, SOPs, and safety instructions.
• Strong service-documentation and customer-communication skills.
• Ability to work independently at customer locations.
• Valid driver’s license and reliable personal vehicle.
• Ability to meet applicable work-related automobile-insurance requirements.
• Ability to travel up to 80%, including overnight travel, early departures, late returns, and changing customer schedules.
• Ability to perform the essential functions of the position, with or without reasonable accommodation, including lifting up to 50 pounds and performing hands-on field work.
• Compensation expectations within the approved $24.00–$29.00 hourly range.
• Willingness to complete the required Human Performance Test.

Required Windows and Networking Skills

You must be comfortable using Windows-based systems while installing, maintaining, configuring, or troubleshooting technical equipment.

Required skills include:

• Windows 10 and Windows 11 navigation
• File and folder management
• Task Manager
• Event Viewer and system logs
• Command Prompt or PowerShell
• ping, ipconfig, and tracert
• Static IP versus DHCP configuration
• Basic IP address, subnet, gateway, DNS, and network-adapter settings
• Remote Desktop or another approved remote-support tool
• Managing service reports, photographs, manuals, diagnostic files, and customer documentation

Preferred Experience

• Medical-device, diagnostic, laboratory, industrial, manufacturing, optical, or OEM equipment service
• Optical-product experience
• FRU-, module-, board-, part-, or component-level troubleshooting
• Experience replacing circuit boards, sensors, motors, power supplies, wiring, connectors, harnesses, or assemblies
• Experience using a vacuum or pressure meter, frequency counter, oscilloscope, bench power supply, cable tester, or diagnostic tester
• Command Prompt or PowerShell experience
• BMET, electronics, electrical, automotive, aviation, robotics, mechatronics, industrial-maintenance, or military technical training
• Hospital, laboratory, controlled-environment, or professional customer-site experience
• Strong Microsoft Word, Excel, work-order, and service-reporting skills
• Experience independently managing frequent travel and changing service schedules

Travel and Working Conditions

This is a field-based position serving customers throughout the Washington, D.C. metropolitan area and other assigned territories.

You should expect:

• Travel up to 80%
• Frequent customer-site driving
• Overnight travel
• Airline travel when required
• Early-morning departures
• Late-evening returns
• Overtime based on service needs
• Work in hospitals, laboratories, medical facilities, industrial environments, and other controlled customer locations

This is not a remote IT-support or help-desk position. The role requires hands-on equipment installation, troubleshooting, repair, customer interaction, and field documentation.

Pay and Benefits

• Hourly Pay: $24.00–$29.00
• Estimated Base Compensation: $49,920–$60,320 annually before overtime
• Overtime: Eligible based on business needs, travel, customer-site work, and applicable wage-and-hour requirements
• Employment Type: Full-Time, Direct Hire

Quest benefit programs may include:

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k)
• Life insurance
• Supplemental insurance options

Benefit eligibility and effective dates are subject to applicable plan terms.

Hiring Process

Qualified applicants may be asked to complete:

• Resume and employment-application review
• Recruiter phone or virtual interview
• Hiring-manager and technical review
• Travel, transportation, schedule, and compensation confirmation
• Windows and technical-skills validation
• Human Performance Test
• Professional reference checks before an offer
• Background check and other required pre-employment steps

Reference checks must be completed before an employment offer is issued.

Equal Employment Opportunity

Quest International is an Equal Opportunity Employer. Employment decisions are based on job-related qualifications, demonstrated experience, business requirements, and the ability to perform the essential functions of the position.