Clinical Liaison Support

*This position has a monthly, uncapped commission plan.

Position Overview

The Clinical Liaison Support is a clinician and member of the sales team who partners with referral sources, discharge planners, providers, patients, and caregivers to coordinate the transition to home-based enteral nutrition and medical supply services. This role combines clinical knowledge, patient education, and care coordination to support positive patient outcomes and ensure a smooth start of care.

This is an entry-level opportunity designed for clinicians interested in learning the enteral home care industry and growing within Aveanna Healthcare.

Territory:


East Phoenix including Scottsdale, Chandler, Mesa

Clinical & Patient Support

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  Provide education to patients and caregivers on enteral feeding pumps, supplies, and what to expect during service
  
  



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  Troubleshoot basic pump, feeding, and tolerance concerns and communicate recommendations appropriately
  
  



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  Follow up on new and existing patients to support continuity of care and patient satisfaction
  
  



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  Assist with supply deliveries and patient education in the home as needed
  
  



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  Collaborate with physicians, dietitians, nurses, and case managers regarding home feeding regimens and patient needs
  
  

Referral & Care Coordination

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  Meet regularly with referral sources including case managers, physicians, RNs, dietitians, and discharge planners to support referral processing and patient onboarding
  
  



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  Complete documentation required for new patient referrals and coordinate with internal teams to ensure timely start of care
  
  



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  Assist in resolving insurance, authorization, eligibility, and clinical documentation requests
  
  



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  Support hospital discharge planning and transition-to-home coordination efforts
  
  



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  Partner with sales team members to support growth and start-of-care goals
  
  

Operations & Team Support

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  Respond to patient care and revenue-related requests in a timely manner
  
  



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  Coordinate communication between referral sources, patients, caregivers, and internal teams
  
  



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  Assist with special projects and additional responsibilities as assigned
  
  

Required Qualifications

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  Clinical background required (e.g., RD, LPN, DTR) with active credentials/licensure in the applicable state(s) of practice
  
  



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  Associate or Bachelors degree from an accredited program
  
  



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  Understanding of healthcare compliance and regulatory standards
  
  



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  Ability and willingness to travel locally
  
  



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  Strong communication, organization, and problem-solving skills
  
  

Preferred Qualifications

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  12 years of clinical experience preferred but not required
  
  



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  Experience in homecare, enteral nutrition, DME, or discharge planning preferred
  
  

Other Skills & Abilities

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  Ability to maintain confidentiality and professional boundaries at all times
  
  



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  Strong attention to detail and time management skills
  
  



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  Effective conflict resolution and critical thinking abilities
  
  



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  Ability to work collaboratively in a fast-paced environment
  
  

Physical Requirements

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  Must be able to speak, read, write, and understand English
  
  



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  Frequent lifting, carrying, pushing, and pulling up to 25 pounds
  
  



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  Occasional lifting, carrying, pushing, and pulling up to 50 pounds
  
  



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  Prolonged standing, walking, bending, kneeling, reaching, twisting, and stair climbing
  
  



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  Visual and hearing acuity required
  
  



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  Ability to safely handle patients and equipment as needed
  
  



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  Ability to appropriately respond to emergency situations in the home or during transport
  
  

Work Environment

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  Duties are performed in both office and community settings during agency operating hours
  
  



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  Frequent local travel to hospitals, referral sources, and patient homes
  
  



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  Possible exposure to allergens, bodily fluids, infectious diseases, and other environmental conditions associated with healthcare settings
  
  

Additional Information

This job description is not intended to be a comprehensive list of all duties, responsibilities, or activities. Responsibilities may change at any time with or without notice.

Aveanna Healthcare