IT Support Officer (Raleigh) (Dispatch/On Demand Request)

Axiom Technologies is a Global IT Services partner supporting medium to large-scale enterprises. Please visit our website for more information about what we do at We are looking for a capable resource to coordinate ranging from simple activities to more complex plans. This role will provide onsite/ on-call assistance to end-users within the organisation’s desktop computing environment in a timely and accurate fashion to ensure optimal service delivery. IT Skills and Experience Desired Experience: Computer OS/Peripherals troubleshooting Handling Different PC Operating Systems ( Windows 7/8 and 10) Performing Hardware Software Installation ( understanding of deployment tools like SCCM) Basic knowledge of SOE and group policies Printer support Good knowledge of MS Office tools installation & troubleshooting Excellent customer service and people skills Field experience supporting a variety of technologies and services Advanced technical abilities including solid troubleshooting skills applicable to Windows, Apple, and virtual operating systems Ability to manage time and resources to meet or exceed expectations in high-profile situations while maintaining professionalism under pressure Who You Are Reliable transportation Flexible schedule and commitment to work on demand when required Resilient and able to face and resolve conflicts. The ability to communicate effectively in both oral and written form with clients and end-users is compulsory. Customer-oriented and cool-tempered. Works well under pressure. Pro-active/Self-starter. Team player. Personal Attributes Good knowledge of Infrastructure support. Strong analytical and problem-solving capabilities Well-organized and extremely detail-oriented Strong customer service ethic and great communication skills, both oral and written Passionate about delivering quality no matter what you are doing Can work both independently and in a collaborative team-oriented environment A self-starter, motivated to push the limits and think outside of the box Fondness for solutions that are simple, elegant, and effective Ability to work with and maintain confidential information In-depth knowledge of Microsoft Office applications PC/Laptop hardware PC/Laptop peripherals, including printers Basic knowledge of Active Directory Exchange Apple OS SCCM IT Qualifications At least one of the following: PC/Laptop OEM Maintenance Certification CompTIA A+ Certification Microsoft Certified IT Professional (MCITP) certification in the desktop area Microsoft Office Specialist (MOS) Certification Experience in a similar role 2+ years of relevant experience. Ready to travel 10-20 Miles as per the requirement Flexible Work Arrangement (Rostering System) Experience an array of different IT projects/work cases Be your Own Boss! (Take IT requests/work cases of your own choosing) What next? If you are looking for that next challenge in your career and wish to apply for this role, please forward your resume to View email address on click.appcast.io. #J-18808-Ljbffr Axiom Technologies