B2B Credit and Collections Specialist

B2B Collections & Credit Specialist

Workway is a professional staffing firm specializing in connecting exceptional talent with leading employers. We are currently seeking a B2B Collections & Credit Specialist for an established national distributor that supports emergency restoration professionals, government agencies, and insurance organizations. This is an excellent opportunity for a detail-oriented collections professional who thrives in a fast-paced, customer-focused environment and enjoys collaborating with both finance and sales teams.

Position Summary

The B2B Collections & Credit Specialist will be responsible for managing a large commercial accounts receivable portfolio while balancing collections, credit analysis, payment processing, and customer service. This role plays a critical part in protecting the company's cash flow while supporting customers and internal sales teams with timely credit decisions and order releases. Your specific duties will include:

• Managing a portfolio of approximately 1,000 commercial customer accounts.
• Performing business-to-business collections through high-volume outbound and inbound calls.
• Processing customer payments via credit card and ACH.
• Evaluating customer creditworthiness using Dun & Bradstreet (D&B) reports and payment history.
• Making sound credit decisions and releasing customer orders based on established credit guidelines.
• Investigating and resolving customer billing disputes and account discrepancies.
• Working closely with Sales to support customer needs while protecting company assets.
• Maintaining collection goals, including reducing portfolio delinquency to targeted levels.
• Accurately documenting customer communications and account activity within the ERP system.
• Communicating professionally with customers, internal departments, and management.

Required qualifications for the position include:

• 2+ years of B2B Collections and Credit experience required.
• Experience evaluating commercial credit using Dun & Bradstreet (D&B) reports.
• Comfortable making and receiving a high volume of customer calls.
• Experience processing electronic payments, including ACH and credit card transactions.
• Working knowledge of ERP systems and accounting principles.
• Proficient with Microsoft Office, particularly Excel.
• Excellent verbal and written communication skills.

Preferred qualifications for the position include:

• Experience with Solar ERP or BuildTrust is a plus.
• Background supporting manufacturing, distribution, industrial products, restoration, or construction-related industries is preferred.

Pay Rate Range: $24.00 - $28.84 per hour Compensation may vary outside of this range depending on a number of factors, including a candidate's qualifications, skills, competencies, and experience, and location. Employees have access to healthcare benefits, including medical, dental, and vision as well as a 401(k) plan.

Workway, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by applicable laws, regulations, and ordinances.