Client Services Executive - Life Sciences

Client Services Executive

Candidates must already be living in the Northeast and willing to travel throughout the NYC and Boston Metro regions for customer engagement.

Bachelor's or Master's degree or equivalent experience

Minimum 5 years of experience selling complex Consulting Services engagements focused on Business Consulting, Cloud, Security, and Infrastructure Services.

10 years of related experience defining, selling, and delivering large scale services engagements for Life Sciences clients.

Ability to negotiate mutually agreeable outcomes in complex project/program scenarios with clients, partners, and WWT stakeholders

Competency in analytical problem solving, customer/partner relationships, network products and technology expertise, project management, and strategic insight

Strong written and verbal communication skills

A reasonable estimate of the current base salary range for this position is $150K to $200K. Actual salary will be based on a variety of factors, including location, experience, skill set, performance, licensure and certification, and business needs. The range for this position in other geographic locations may differ. Certain positions may also be eligible for variable incentive compensation, such as bonuses or commissions, that is not included in the base salary.

WWT has one of the best benefits packages. We offer the following benefits to all full-time employees:

• Health and Wellbeing: Health, Dental, and Vision Care, Onsite Health Centers, Employee Assistance Program, Wellness program
• Financial Benefits: Competitive pay, Profit Sharing, 401k Plan with Company Matching, Life and Disability Insurance, Tuition Reimbursement
• Paid Time Off: PTO & Holidays, Parental Leave, Sick Leave, Military Leave, Bereavement
• Additional Perks: Nursing Mothers Benefits, Voluntary Legal, Pet Insurance, Employee Discount Program

At World Wide Technology, we work together to make a new world happen. Our important work benefits our clients and partners as much as it does our people and communities across the globe. WWT is dedicated to achieving its mission of creating a profitable growth company that is also a Great Place to Work for All. We achieve this through our world-class culture, generous benefits and by delivering cutting-edge technology solutions for our clients.

Founded in 1990, WWT is a global technology solutions provider leading the AI and Digital Revolution. WWT combines the power of strategy, execution and partnership to accelerate digital transformational outcomes for organizations around the globe.

With over 12,000 employees across WWT and Softchoice and more than 60 locations around the world, WWT's culture, built on a set of core values and established leadership philosophies, has been recognized 15 years in a row by Fortune and Great Place to Work for its unique blend of determination, innovation and creating a great place to work for all.

The Client Services Executive will grow WWT's Services business by leading the services sales process for assigned accounts in the East region, including development of our services business, scoping new work with clients, preparing budgets and pricing, creating and delivering proposals and statements of work, actively driving closure of opportunities with our account teams, and coordinating smooth transitions of awarded engagements from the sales phase to the service delivery phase.

WWT's services business consists of (but is not limited to) the following services offerings: Advisory, Lab, Supply Chain, Deployment, Strategic Resourcing, Lifecycle and AppDev services. Technology areas where services are offered include: Collaboration, Data & AI, Hybrid Cloud, Network, Storage, Compute, Security, Infrastructure Modernization & Automation.

Responsibilities:

• Increase services profitability and revenue in assigned accounts and regions. Develop services business in assigned Healthcare accounts with some support from other team members.
• Develop relationships with key Life Sciences clients specific to services engagement and within the overall account strategy set by the WWT account team and leaders.
• Create and develop new services opportunities in assigned accounts and regions.
• Work with OEM services teams to increase their awareness of the WWT's services portfolio offerings within the assigned geography.
• Conduct detailed requirements gathering and scoping sessions with Life Sciences clients and WWT stakeholders.
• Negotiate with WWT suppliers including OEMs and service delivery partners and subcontractors on scope, pricing, delivery methodology and approach.
• Create work breakdown structures, preliminary resourcing plans, cost estimates, and pricing for services engagements.
• Work with any WWT internal departments as needed to create services engagements that are set up for success.
• Develop and present statements of work that are accurate, detailed, and contractually protect WWT from "scope creep" and cost overruns.
• Conduct difficult, customer-facing discussions to address significant scope changes.
• Identify staffing opportunities and engage WWT Strategic Resourcing team members to pursue such opportunities.
• Actively participate in project/program closeout process to confirm client satisfaction with the completed engagement, to gather lessons learned and areas for improvement for future engagements, and to identify additional opportunities.