Supply Chain Operations Specialist

$24.99 per hour

Dealer Delivery Operations Support Specialist We are seeking a detail-oriented professional to provide specialized support for our dealer delivery operations. This role is a temporary contract position with potential to become permanent. Key Responsibilities:

Track and trace drivers within the dedicated American Honda Network.
Provide support to drivers regarding service, equipment, and delivery issues.
Analyze operational reports and data using software systems (including Samsara and Matrix TMS).
Communicate proactively with internal stakeholders, dealerships, and customers regarding delivery delays and service impacts.
Process documents for accuracy, ensuring compliance with customer procedures and company policies.
Foster productive business relationships with customers, assisting with account management and service needs.

Tuesday – Saturday: 2:30 AM – 11:00 AM
Off Days: Sunday and Monday

Tracking & Tracing Drivers in dedicated American Honda Network
Provide Support to Drivers for service issues, equipment issues, delivery issues, etc.
Contact Drivers for follow-up on delivery concerns
Provide Email Communication to field / customer / internal stakeholders on service delay impacts to parts delivery
Utilize Samsara system to aid in tracking & tracing drivers
Utilize Matrix TMS to view routes
Receives and processes documents for accuracy, which requires complex knowledge of customer locations and procedures
Monitor and review operational data in multiple software systems and applications, identifies potential operational or service concerns, and resolves with the appropriate groups
Tracks dedicated drivers making dealer deliveries in multiple locations and provides timely support and communication to appropriate parites on service delays.
Ensures compliance with company policies and procedures and a safe and effective work environment; assists others with understanding operational items
Develops critical relationships with internal or external customers, assists with account management such as maintaining customer profiles, details and service needs
Performs other duties as assigned

working weekends

Supply Chain (1 year of experience is required)
Dispatching (1 year of experience is required)
Customer Service (1 year of experience is required)
Customer Relationship Management (1 year of experience is required)

Years of experience: 2 years
Experience level: Experienced

View email address on us.fitly.work

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Vacancy posted 17 days ago

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