Senior Associate, Desktop Support

We are seeking a Senior Associate, Desktop Support to provide technical assistance to end-users, troubleshoot hardware, software, and network issues, and help maintain a reliable and efficient desktop computing environment. This role is ideal for a customer-focused IT professional with strong problem-solving skills and hands-on desktop support experience.

• Pay rate :$50 /hr on w2 to $57/hr on w2

Responsibilities:

• Provide technical support to end-users by troubleshooting and resolving hardware, software, and network-related issues.

• Install, configure, and maintain desktop computers, software applications, and peripherals.

• Respond to support requests and incidents promptly while meeting established service level agreements (SLAs).

• Perform software installations, updates, and patch management across desktop environments.

• Utilize ticketing systems to document incidents, requests, resolutions, and support activities.

• Support desktop management and remote support tools to ensure efficient issue resolution.

• Adhere to company policies, security standards, and regulatory requirements related to desktop support operations.

Required Qualifications:

• 2–3 years of experience in a desktop support, help desk, or technical support role.

• Strong knowledge of desktop operating systems, hardware, software, and peripheral devices.

• Familiarity with networking concepts and protocols, including TCP/IP, DNS, DHCP, and VPN.

• Experience using desktop management tools, remote support tools, and ticketing systems.

• Excellent troubleshooting, analytical, and problem-solving skills.

• Strong attention to detail and commitment to delivering high-quality customer support.

• Understanding of ITIL best practices is preferred.

• Bachelor's degree in Information Technology, Computer Science, or a related field preferred.

• Relevant IT certifications are a plus.

If you meet the required qualifications and are interested in this role, please apply today. 

The Solomon Page Distinction

Solomon Page offers a comprehensive benefit program for hourly employees. We pride ourselves on offering medical, dental, 401(k), direct deposit and commuter benefits to our employees, including freelancers - which sets us apart in the industries we serve.

About Solomon Page

Founded in 1990, Solomon Page is a specialty niche provider of staffing and executive search solutions across a wide array of functions and industries. The success of Solomon Page reflects an organic growth strategy supported by a highly entrepreneurial culture. Acting as a strategic partner to our clients and candidates, we focus on providing customized solutions and building long-term relationships based on trust, respect, and the consistent delivery of excellent results. For more information and additional opportunities, visit: solomonpage.com and connect with us on Facebook, and LinkedIn.

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