Client Accounts Coordinator

Job Description

Cozen O'Connor is looking for a proactive, relationship-focused Client Accounts Coordinator to join our team. In this role, you'll manage a portfolio of delinquent B2B accounts, coordinate recovery strategies, and work directly with business customers to resolve outstanding balances. Your work will directly support cash-flow stability, reduce aging, and strengthen client relationships. This role is ideal for someone who enjoys problem solving, building client relationships, and driving results.

Responsibilities

• Manage a portfolio of delinquent commercial accounts, ensuring timely follow-up and resolution of outstanding balances.
• Partner with business clients to resolve past-due invoices, negotiate payment solutions, and maintain positive relationships.
• Investigate and resolve billing questions, service issues, and account discrepancies with a focus on root-cause solutions.
• Collaborate cross-functionally with Billing, Sales, Customer Service, and Legal to remove barriers to payment.
• Maintain accurate, compliant documentation of all collection activity in firm systems.

Qualifications

• Experience in commercial collections, accounts receivable, credit, or B2B account management.
• Strong negotiation and communication skills with a client-service mindset.
• Ability to navigate complex conversations with professionalism and diplomacy.
• Comfortable interpreting contracts, invoices, statements, and purchase orders.
• High attention to detail and strong organizational skills for managing a high-volume account portfolio.
• Familiarity with collections software, ERP systems, or CRM tools.

The salary range for this role is $50,000 - $65,000 and represents the Firm's good faith and reasonable estimate of the range of possible compensation at the time of posting. Actual compensation will be dependent upon a number of factors, including but not limited to, the candidate's relevant experience, qualifications and location.

About Us

Known for its commitment to action and tangible results, Cozen O'Connor has rapidly grown to become one of North America's fastest-growing law firms. Offering full-service expertise in litigation, business law, and government relations, the firm serves a diverse clientele, including global Fortune 500 companies, growing middle-market firms, startups, and high-profile individuals. Established in 1970, Cozen O'Connor has more than 1,000 attorneys who help clients manage risk and make better business decisions. The firm counsels clients on their most sophisticated legal matters in all areas of the law, including litigation, corporate, and regulatory law. Representing a broad array of leading global corporations and middle market companies, Cozen O'Connor services its clients' needs through 35 offices across two continents. The firm is consistently ranked among the top 100 law firms in America and has received recognition from prestigious legal and business organizations such as Chambers & Partners, The American Lawyer, The Legal 500, and Best Lawyers. Cozen O'Connor is dedicated to excellence and strives to achieve the right results for its clients, no matter how complex or critical the legal challenges may be.

Cozen O'Connor is committed to fostering greater inclusion in the legal profession. We understand the organizational effectiveness that comes from welcoming and valuing differences within the firm, and we know that assembling a team with a breadth of perspectives and experience is necessary to provide the highest quality legal service. We encourage candidates to apply and join us in this effort.

Cozen O'Connor actively welcomes applicants who have previously left the workforce and are looking to return to their careers. Gaps in experience are not penalized.
Cozen O'Connor is an Equal Opportunity Employer, including disabled and veterans.