Education Account Success Specialist

Dow Jones is a global provider of news and business information, delivering content to consumers and organizations around the world across multiple formats, including print, digital, mobile and live events. Dow Jones has produced unrivaled quality content for more than 130 years and today has one of the world’s largest newsgathering operations globally. It is home to leading publications and products including the flagship Wall Street Journal, America’s largest newspaper by paid circulation; Barron’s, MarketWatch, Mansion Global, Financial News, Dow Jones Risk & Compliance and Dow Jones Newswires. Dow Jones is a division of News Corp (Nasdaq: NWS, NWSA; ASX: NWS, NWSLV). About the Team: When you join Dow Jones, you become part of one of the most dynamic, creative and savvy news and information companies in the world. As a global leader in news and business intelligence, we're newswires, websites, newspapers, apps, newsletters, databases, magazines, radio and television--including some of the widest-read and most-respected brands, such as Factiva, The Wall Street Journal, and Barron's. Our media inform the discussions and decisions that are vital to the world's commerce, while our databases make the business world more transparent, allowing our customers to uncover growth opportunities and mitigate risk. We continually develop technology to transform information into insight and insight into prosperity. From 58 countries and in twenty-five languages, we enlighten and inspire audiences with authoritative, differentiated and trusted content. You Will: Drive renewals, reduce churn and upsell where appropriate within the assigned account base of education customers Achieve individual revenue or seat targets Gather customer feedback to enhance new product development Monitor usage data and adoption trends to identify at-risk customers Create training materials, tutorials and best practices for educators to engage with Dow Jones suite of products Organize workshops and webinars to improve proficiency of subscription offerings Serve as trusted advisor and Dow Jones conduit for education clients Work with marketing to ensure clients are activating and engaged Attend (where appropriate) industry trade shows and events Provide reporting and leverage Salesforce for pipeline management You Have: Strong interpersonal and communication skills to serve as a trusted advisor Skill in creating engaging training materials and tutorials Ability to organize and lead webinars and workshops for product adoption Comfortable presenting to educators and stakeholders in virtual and in-person settings Strong written and verbal communication for documentation and training materials 2-4 years in Customer Success, Account Management, or similar client-facing roles , preferably in the education or SaaS industry Experience with Salesforce or similar CRM platforms Background working with educators, academic institutions, or digital learning platforms is highly preferred Experience organizing or speaking at webinars, workshops, or industry events is a plus Comprehensive Healthcare Plans Paid Time Off Retirement Plans Comprehensive Medical, Dental and Vision Insurance Plans Paid Maternity and Paternity Leave Family Care Benefits Commuter Transit Program Subscription Discounts Employee Referral Program Learn more about all our US benefits Equal Opportunity Employer All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status or any other protected characteristic under applicable law. EEO/Disabled/Vets Reasonable Accommodation We are committed to providing reasonable accommodation for qualified individuals with disabilities in our job application and/or interview process. If you need assistance or accommodation in completing your application or participating in an interview due to a disability, email us at View email address on click.appcast.io. Please put "Reasonable Accommodation" in the subject line and provide a brief description of the type of assistance you need. This inbox will not be monitored for application status updates. Please refer to the privacy notice at the bottom of this page for submitting any data access, deletion, or other data subject rights requests, where permitted under your local laws and regulations. Union role We’re committed to offering competitive and flexible compensation to attract top talent. This pay range reflects our good faith estimate for the role and may vary based on a candidate’s experience, skills, location, and other relevant factors. For bonus-eligible roles, targets are determined based on multiple considerations, including market benchmarks and individual contributions. For benefits-eligible roles, we offer a comprehensive and competitive benefits package covering health, retirement, wellbeing, and more, along with optional benefits to meet the diverse needs of our employees. #J-18808-Ljbffr Dow Jones