Candidate Experience and Operations Supervisor

With Staff Management | SMX, you'll get a weekly paycheck, learn new skills, meet new people, and work with a great management team in a clean and safe environment.

People are at the heart of everything we do. The Talent Experience & Operations Supervisor is responsible for leading a team of Candidate Experience Coordinators and Customer Service Heros while creating a best-in-class candidate experience from first contact through onboarding. This role blends recruiting operations, team leadership, customer service, and compliance management to support hiring success and organizational growth.

The Talent Experience & Operations Supervisor partners with Candidate Experience Coordinators, hiring managers, and operational leaders to optimize recruitment processes, improve candidate engagement, and ensure hiring goals are achieved efficiently and compliantly.

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Perks & Benefits: Casual Dress Code, Climate Controlled Environment, Modern, high tech Environment, Other on the spot perks, Paid Training, Weekly paychecks, Direct Deposit or Cash Card pay options, Medical / Dental Insurance, Paid Time Off, Advancement Opportunities.

Shifts: All Shifts, 1st Shift, 2nd Shift.

Employment Types: Full Time.

Pay Rate: $21.00 - $26.00 / hour

Duties:

• Supervise, coach, and develop a team responsible for candidate engagement, recruitment support, onboarding, and customer service activities.

• Establish performance expectations and monitor key metrics, including candidate response times, hiring pipeline activity, service levels, and quality standards.

• Conduct regular coaching sessions, performance reviews, and training to support employee development and continuous improvement.

• Foster a culture of accountability, collaboration, and exceptional service

• Oversee candidate outreach, screening, interview scheduling, and recruitment support activities.

• Ensure candidates receive timely communication and a positive experience throughout the hiring process.

• Support recruiting initiatives, virtual hiring events, sourcing campaigns, and workforce planning efforts.

• Collaborate with recruiting teams to identify process improvements and increase hiring efficiency.

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Position Requirements:

• Oversee onboarding workflows to ensure all required employment documentation, background screenings, I-9s, E-Verify requirements, and compliance-related activities are completed accurately and on time.

• Monitor candidate records and recruitment systems to ensure data integrity, accuracy, and compliance with company policies and employment regulations.

• Develop and maintain operational processes, workflows, and standard operating procedures.

• Ensure adherence to service level agreements, quality standards, and regulatory requirements.

• Analyze recruitment and operational performance metrics to identify trends, opportunities, and areas for improvement.

• Create and deliver reports on candidate engagement, onboarding completion, staffing progress, service levels, and team performance.

• Partner with leadership to implement strategies that improve efficiency, candidate conversion rates, and operational effectiveness.

• Lead special projects focused on talent acquisition, workforce optimization, technology adoption, and process enhancement.

Requirements: Background Check, Must be at least 18 years old., required education: HS Diploma or GED.

Work Location: Remote - National Centralized Services, Chicago, IL 60607.

Job Types: Call Center, Customer Service Rep, Supervisory, Administrative/Clerical.

Industry: Customer Service/Call Center.

The hourly rate for this position is anticipated between $21.00 - $26.00 per hour. This range is a good-faith estimate, based on the shift you work and other considerations permitted by law. An employee''s pay history will not be a contributing factor where prohibited by local law. In addition to monetary compensation, we offer medical, dental, vision, life, and more. More details about benefits can be found at .

Staff Management Solutions, LLC is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, sexual orientation, age, gender identification, protected veteran status, or any other characteristic protected by law. We consider qualified applicants with arrest and conviction records in accordance with applicable law.

Accommodations are available on request for candidates taking part in the selection process. If you require disability-related accommodation during the recruitment process, please contact your Recruiter or Employee Relations at View email address on click.appcast.io or View phone number on click.appcast.io. TrueBlue, Inc. and its brands will consult with all applicants who request disability-related accommodation during the recruitment process to ensure that the accommodation provided takes into account the applicant's individual accessibility needs.