Reservations Coordinator

Situated atop the scenic bluffs overlooking Santa Monica Beach, Fairmont Miramar Hotel & Bungalows is just a stone's throw away from some of Southern California’s best attractions including Santa Monica Pier and its historic carousel as well as Third Street Promenade – famous for its fine restaurants, live entertainment, movie theatres, shopping, local artists' scene and a weekly farmer’s market. What is in it for you: Employee benefit card offering discounted rates in Accor worldwide for you and your family Learning programs through our Academies designed to sharpen your skills Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21 Career development opportunities with national and international promotion opportunities. The sky is your limit Pay Rate Range: $29.50 USD Gross hourly Reporting to the Director of Revenue Management, responsibilities and essential job functions include but are not limited to the following: Consistently offer professional, friendly and engaging service Book and enter room reservation requests using the Property Management System Enter rooming lists while ensuring accuracy, as required Take ownership of the caller’s request and ensure follow up according to the hotel’s standards Review daily arrivals and audit duplicate reservations, special requests (such as connecting, nearby, etc.). Communicate with Front Office/Guest Services team to ensure requests are followed through Update reservations ensuring a flawless check in and check out process Ensure revenue is maximized by up‑selling guest rooms and recommending hotel facilities Liaise with Sales and other departments as required Answer telephone and email inquiries in a timely manner Previous customer related experience required Previous Property Manager System (Opera) experience preferred Computer literate in Microsoft Windows applications required Strong interpersonal and problem solving abilities Highly responsible & reliable Ability to work well under pressure in a fast paced environment Ability to work cohesively as part of a team Ability to focus attention on guest needs, remaining calm and courteous at all times All your information will be kept confidential according to EEO guidelines. #J-18808-Ljbffr