Food Services Manager

Nutrition Services Manager

Community Teamwork is a private non-profit organization located in Lowell MA. We employ over 600 employees and are a catalyst for social change. We leverage our programs, our partnerships, and our collective voice to foster equity, compassion, and community engagement by creating housing, education, and economic opportunities.

The Nutrition Services Manager oversees comprehensive food service operations across Community Teamwork programs, with the primary responsibility for comprehensive meal service supervision for the Division of Housing and Homeless Services seven days a week. The position also provides nutrition services support to programs serving children and families. The Manager oversees menu planning, purchasing, inventory, budgeting, quality assurance, and continuous quality improvement across both areas while ensuring compliance with applicable regulations, funding requirements, and agency policies.

The Nutrition Manager provides strategic direction for nutrition services through oversight of food production, menu planning, procurement, inventory management, budgeting, staff supervision, quality assurance, and continuous quality improvement. Working collaboratively with agency leadership and program teams, this position ensures efficient, fiscally responsible operations that support the health, wellness, and nutritional needs of the diverse populations served by Community Teamwork.

Essential Functions and Responsibilities:

1. Ensure meals are prepared and served seven days a week to Individuals at the Church St. site. Including, but not limited to, breakfast and dinner in accordance to the Individual Shelter Scope.
2. Oversee menu planning, food production, procurement, inventory management, meal distribution, and food safety practices to ensure nutritious, culturally responsive, and regulatory-compliant meal service.
3. Track, review, and report out on Church Street Shelter Budget for food, based on cost per breakfasts, cost per dinners, and ancillary emergency food support for the Shelter, ensuring that the Food Services budget is at or under budget for the fiscal year and maintained at food and labor costs consistent with industry standards.
4. Meet regularly with the Fiscal team on budget actuals and inform on any issues.
5. Collaborating with partners, including the Merrimack Valley Food Bank, to potentially find alternative food resources through donors and volunteers.
6. Ensure kitchen cleanliness at the Church St. site, including maintaining all inspectional guidelines.
7. Provide leadership and oversight of nutrition and food service operations across the Child & Family Services and Housing & Homeless Services divisions, ensuring consistent, high-quality service delivery that supports the nutritional needs of children, families, and adults.
8. Develop and implement department goals, policies, standardized operating procedures, and continuous quality improvement initiatives.
9. Develop and manage departmental budgets, purchasing, vendor contracts, and inventory while monitoring expenditures and implementing cost-effective practices that maintain high-quality service.
10. Recruit, supervise, coach, and evaluate nutrition services staff while fostering a culture of collaboration, accountability, professional development, and exceptional customer service.
11. Partner with agency leadership, program staff, regulatory agencies, vendors, and community partners to support program operations, respond to changing service needs, and advance Community Teamwork's mission and strategic priorities.
12. Ensure compliance with all applicable federal, state, and local regulations, including local Boards of Health, and agency policies.
13. Oversee monitoring activities, audits, inspections, required documentation, corrective action plans, and quality assurance systems.
14. Uphold the values of CTI – Equity, Integrity, Compassion.

The duties listed above are representative of the work performed. Other related duties may be assigned.

Qualifications:

1. 5+ years of prior kitchen experience or food services experience
2. HS degree or Equivalent
3. Desire to work with low-income, culturally diverse, and at-risk individuals and families
4. Excellent Customer Service, Organizational, interpersonal, oral and written communication skills
5. Ability to manage multiple priorities and work in a fast-paced environment
6. Proficient computer skills required in basic computer software and data collection
7. Ability to pass background check which includes fingerprinting
8. Must be able to show proof of recent physical and MMR immunity.
9. Excellent crisis management skills
10. Good attention to detail
11. Good working knowledge of community resources for low-income individual and fami

Preferred Qualifications:

1. Prior supervisory experience
2. Bilingual skills (English/Spanish, English/Khmer English/Portuguese)

Compensation and Benefits:

At Community Teamwork, our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. We offer:

• 4 Weeks of Paid Time Off - Paid Sick Leave - 12 paid holidays.
• Medical, Dental, and Vision Insurance - Company Paid Life Insurance – Critical Illness Insurance-Pet Insurance
• Tuition Reimbursement - Career Advancement and Professional Development Opportunities
• 5% employer contribution to your 401K retirement account after 6 months of employment
• Great co-workers and a great mission with an outstanding Community Action offering a chance to help make a real difference in the lives of those we serve.

The base salary range represents the Agency's good-faith estimate of the compensation for this role at the time of posting. Actual compensation within the range will be based on factors such as experience, skills, and qualifications.

Equal Opportunity Employer – Vets/Disabled