Network Operations Specialist

Network Operations Specialist We are seeking a Network Operations Specialist to work on the rollout of new networks worldwide and ensure they operate at the highest standard once live. In this role, you’ll be at the center of our mission—helping the U.S. and its allies strengthen national security through resilient, cutting‑edge telecom infrastructure. Key Responsibilities Develop and execute test cases for new functionality launches. Configure devices and create repeatable runbooks to ensure smooth deployments. Gather customer feedback, create and manage trouble tickets, and dive into traces/logs to identify root causes while keeping documentation and resolution plans up to date. Define and document processes to ensure smooth operations, especially during launches and testing. Lead launch operations planning and execution, including methods of procedure (MOPs), rollback strategies, maintenance windows, and delivery approvals. Build and maintain critical systems and 3rd‑party tools that automate network operations. Develop anonymized dashboards for partner MNOs, ensuring they have visibility into usage on their networks. Requirements 3+ years of experience in cellular core network deployments. Ability to analyze cellular system network trace data and packet captures, quickly identifying where issues should be routed. Proven success operating as a flexible team player in a fast‑paced, cross‑functional environment while driving complex initiatives to completion. Experience drafting MOPs and executing maintenance windows. Strong organizational skills and attention to detail, including reviewing and managing detailed project plans. Hands‑on experience troubleshooting and resolving network outages. Ability to review and interpret technical telco documentation with fluency in industry acronyms and terminology. Familiarity with Agile practices and task management tools like Jira (preferred). Experience working closely with telco infrastructure vendors (preferred). Competencies Wireless Core Expertise – interpret documentation, analyze network logs, collaborate with vendors, and troubleshoot effectively. Innovative Mindset – spot opportunities for disruption in a legacy‑heavy telecom space. Team & Mission Oriented – align around objectives, execute across teams, and build trust by consistently delivering. Customer‑Centric – engage directly with customers to understand their needs and explain how issues are being resolved. Organized & Precise – track details meticulously and deliver high‑quality results. Flexible & Adaptable – thrive in the fast‑changing environment of a startup. Urgency‑Driven – move at startup speed, proactively seeking solutions. Benefits Competitive compensation that is geo‑adjusted based on location, along with meaningful equity. Salary range in Washington, DC: $150,000–$200,000 depending on experience and interview performance. 401(k) match. 100% coverage of medical, dental, and vision premiums for you and your dependents. 12 weeks paid parental leave (for all parents, no waiting period). Stipends for family‑forming needs and gender‑affirming care. Unlimited PTO. Equal Opportunity Statement We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by law. #J-18808-Ljbffr Cape