Customer Care Representative Full Time (Bilingual English / Spanish)

Overview At Associated Bank we strive to create an inclusive culture where different perspectives are valued and recognized as strengths critical to our success. If you thrive in an environment where your growth and development are encouraged and supported, then Associated Bank may be the right place for you. Associated Bank requires you to directly represent yourself and your own experiences during the recruiting and hiring process. Associated Bank conducts a thorough background check on all new hires. Role Job Description Summary: As a Customer Care Representative, you’ll be the friendly, knowledgeable voice our customers rely on. You’ll resolve questions, troubleshoot issues, and provide financial guidance with empathy and professionalism. This role offers opportunities to develop customer service expertise, grow within the organization, and contribute to a team that values excellence and collaboration. Responsibilities Respond to customer inquiries via phone and email, providing prompt, courteous, and accurate service. Troubleshoot and resolve complex account or technical issues using available tools and resources. Promote Associated Bank products and services that meet customers’ needs. Mentor and train new team members to ensure consistent, high-quality service delivery. Demonstrate professionalism and care in every customer interaction to strengthen relationships and loyalty. Collaborate with colleagues across teams to improve processes and customer experiences. Uphold compliance with all bank policies, procedures, and regulations. Qualifications Education & Experience Required: High school diploma or equivalent. Less than 2 years of customer service experience in banking, retail, food service, insurance, telemarketing, or sales. Preferred: Bilingual English/Spanish proficiency (eligible for competitive language differential). Compliance and Equal Opportunity Compliance Statement: Associated Bank is an equal opportunity employer and confirms that all qualified applicants will receive consideration for employment without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors. Fully complies with all applicable enterprise policies and procedures and laws, including the Bank Secrecy Act. Associated Bank participates in the E-Verify Program. See post on E-Verify for English or Spanish. Know Your Right to Work in English or Spanish. Associated Bank is Pay Transparency compliant. The pay range represents anticipated base pay for this role; actual pay may vary based on factors including location, skills, experience, and qualifications for the role. For certain positions, total compensation may also include incentive, commission, or bonus opportunities not reflected in the posted base pay range. Benefits and Culture Competitive salaries with professional development and advancement opportunities. Retirement savings options including 401(k) and Pension plans. Paid time off to volunteer in your community and other life-stage benefits. Benefits including employee stock purchase plan, well-being programs, parental leave, military benefits, and more. Opportunities to connect with colleagues through diversity-focused Resource Groups. #J-18808-Ljbffr Associated Banc‑Corp