Senior Technical Customer Success Manager

Senior Technical Customer Success Manager

This role combines technical expertise, cybersecurity knowledge, and customer relationship management to help enterprise clients maximize the value of advanced security technology. You will serve as a trusted technical partner to customers, guiding stakeholders through complex security challenges and helping them achieve measurable outcomes. The position requires a strong understanding of web and cloud technologies alongside the ability to communicate effectively with both technical practitioners and senior security leaders. You will work closely with sales and product teams to ensure successful onboarding, adoption, and long-term customer success. Your customer insights will also help shape product improvements and future capabilities. This is an opportunity to join a fast-paced technology environment and work with global enterprise organizations at the forefront of cybersecurity.

Accountabilities:

• Partner closely with Sales and Product teams to successfully onboard customers and continuously increase the value they derive from the technology.
• Build and maintain strong, trusted relationships with enterprise clients while serving as their primary point of contact for technical customer success.
• Act as a technical subject-matter expert, helping customers understand how security solutions can address their specific business and cybersecurity challenges.
• Develop and execute customer success plans aligned with each client's strategic objectives, technical requirements, and desired outcomes.
• Guide cybersecurity researchers, application security teams, incident response managers, and senior security executives through relevant technical solutions and best practices.
• Monitor customer satisfaction, adoption, engagement, and overall success, proactively identifying opportunities to strengthen relationships and deliver additional value.
• Advocate for customers internally by communicating their needs, challenges, feedback, and priorities to relevant teams.
• Collaborate with Product teams to translate customer insights into meaningful product improvements and influence the broader product roadmap.
• Manage complex customer engagements with strong organization, project management, communication, and follow-through.
• Work independently while collaborating effectively across Sales, Product, and other internal functions in a fast-moving environment.

Requirements:

• 5+ years of experience in a customer-facing technical management, customer success, solutions, consulting, or comparable role.
• Proven experience working with large enterprise customers and managing complex, multi-stakeholder technical engagements.
• Previous experience within the cybersecurity vendor industry is required.
• Deep technical understanding of core web and cloud technologies, including TCP/IP, DNS, HTML, and PKI.
• Strong understanding of web security concepts, risks, requirements, technologies, and industry practices.
• Demonstrated ability to communicate complex technical concepts clearly to diverse audiences, from hands-on security practitioners to CISOs and other senior executives.
• Strong relationship management, organizational, project management, and problem-solving skills.
• Ability to operate autonomously while contributing effectively within a collaborative, cross-functional team.
• Strong business communication skills and the ability to connect technical solutions with customer objectives and business outcomes.
• Previous experience in a startup or high-growth technology environment is an advantage.
• Strong customer advocacy mindset, with the ability to understand customer needs and translate them into actionable internal recommendations.

Benefits:

• Full-time senior-level opportunity based on the U.S. East Coast.
• Opportunity to work with global enterprise customers across complex cybersecurity environments.
• Exposure to cutting-edge cybersecurity, web, cloud, and attack surface management technologies.
• Close collaboration with Sales, Product, and technical teams.
• Opportunity to influence product strategy through direct customer insights and feedback.
• Fast-paced, dynamic startup environment with opportunities to contribute to next-generation cybersecurity technology.
• Opportunity to build relationships with security professionals ranging from technical researchers and application security leaders to CISOs.