Customer Service Representative

Description

Company : Joe Water

Customer Service Representative (CSR)

Location: Naples, FL (In Office)

About Us

Joe Water is a growing water treatment and well pump company serving Southwest Florida. We specialize in residential water filtration, reverse osmosis systems, water softeners, maintenance programs, and well pump service. We are looking for a dependable Customer Service Representative to join our office team and help provide exceptional service to our customers.

Position Overview

This position is much more than answering phones. The ideal candidate will be organized, detail-oriented, comfortable multitasking, and able to stay calm in a fast-paced environment. You will be responsible for scheduling service calls, assisting customers, supporting dispatch operations, and helping keep our office running smoothly.

Responsibilities

• Answer incoming phone calls and assist customers with scheduling service appointments
• Schedule and coordinate technician routes efficiently
• Communicate with customers regarding appointments, arrivals, and service updates
• Respond to voicemails, emails, and customer inquiries
• Enter and update customer information accurately
• Assist with maintenance scheduling and membership renewals
• Process payments and assist with invoicing as needed
• Work closely with dispatch and field technicians
• Maintain a professional and friendly attitude with customers
• Support various office administrative tasks as assigned

Additional Requirements

• Occasional weekend on-call coverage for emergency customer calls may be required. Any on-call time will be compensated separately from regular pay.

Qualifications

• Previous customer service experience required
• Strong phone and communication skills
• Excellent organizational and multitasking abilities
• Ability to work independently and as part of a team
• Strong attention to detail
• Basic computer skills and ability to learn new software quickly
• Scheduling or dispatch experience is a plus
• ServiceTitan experience is a plus but not required
• Bilingual (English/Spanish) is preferred but not required

What We're Looking For

• Reliable and dependable
• Positive attitude
• Team player
• Ability to prioritize tasks in a busy office environment
• Strong problem-solving skills
• Comfortable handling multiple customer requests throughout the day

Compensation & Benefits

• Competitive pay based on experience
• Paid holidays
• Paid time off
• Opportunities for growth within the company
• Stable, year-round employment

If you enjoy helping customers, staying organized, and being part of a growing local company, we'd love to hear from you.