Case Manager

Skokie, IL, USA | Salary | 75,000-85,000 per year | Full Time

Become a Case Manager with Tribute Home Care and play an important role in setting a new standard in elder care.

Make a difference - Find meaning - Lead - Collaborate - Grow - Have a voice - Laugh - Love your team

Tribute Home Care is looking for a customer-service focused, dedicated and collaborative Case Manager to join our Chicago team. This is a great position for someone with strong case management experience, leadership experience, and a passion for delivering exceptional service and fostering strong referral relationships.

About Tribute

Tribute Home Care is a growing private home care company that offers people who need assistance in the home what they want above all else: consistently great caregivers and great service. We do this by hiring only those caregivers who can build real connections with their clients and by offering them the community of support and recognition they deserve.

A day in the life of a Case Manager

In this role you will work with prospective and current clients, their families, and other professionals involved in their care to ensure they have a positive experience from the start of their home care services.

This will be done by:

• Providing clients with a warm and helpful introduction to Tribute through responding promptly to inquiries for new service and setting up and completing in-person assessments

• Overseeing the setup of Tribute's services through formulating client care plans, helping successfully match Caregiver Associates with clients and orienting caregivers to client's care plans

• Providing regular, proactive communication to all parties involved in each client's care

• Revising care plans as needed and monitoring the quality of services provided

• Developing strong and trusting relationships with Tribute's clients and their families

In addition to building relationships with clients, you will also build relationships with community referral sources. We are seeking a candidate who is creative and resourceful and eager to promote and grow a service they will be proud of.

This role requires regular travel throughout the greater Chicago area, including client visits and meetings with referral sources, as well as working from Tribute's Skokie office on Wednesdays. The position offers flexibility to work remotely at other times.

Here's what the ideal candidate will bring to Tribute

• Bachelor's degree from an accredited college

• At least two years of clinical case management experience, including experience leading or mentoring others

• An eagerness to impact growth

• Unwavering, passionate commitment to the customer experience and service excellence

• Strong writing and communication skills

• Comfort using AI-powered systems, such as ChatGPT, and adopting new AI tools as they emerge

• Ability to travel throughout the greater Chicago area

• Ability to work from Tribute's Skokie office on Wednesdays and attend other in-person meetings as needed

Benefits of working at Tribute

• Strong, mission-driven culture

• Opportunities for growth as we expand services in Chicago

• Fun, collaborative, and supportive team that you will love working with

• Work from home flexibility

• Mileage reimbursement for travel to visit clients

• Competitive salary

• Unlimited paid time off

• Health, dental and vision insurance with employer contribution

• 401(k) retirement plan

Interested in learning more about working at Tribute? Hear from members of the team on our YouTube Channel:

Are you ready to join the team?

If you think this opportunity aligns with your interests, passions and experience, the next step is to fill out our application. Our application process will ask a few job qualifying questions and require your resume and cover letter. Your cover letter is an important part of your application. Our hiring team hopes to learn what drew you to apply, and why you feel your skills, experience and career goals align with this role at Tribute.

If you are selected to move forward in the hiring process, you will hear from our People & Culture Operations Partner, Gena, to set up time to discuss the position further.

Tribute Home Care is an equal opportunity employer and values diversity on all of our teams. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Our company is a true meritocracy, and we invite you to come as you are.