Veterinary Practice Manager

Description Are you an experienced Veterinary Practice Manager with a passion for team leadership and veterinary business operations? UrgentVet is seeking a dynamic Practice Manager to lead our practice team. This role presents an exciting opportunity for a skilled professional eager to advance their career and contribute to delivering exceptional veterinary care. Department & Location Department: UrgentVet Hospitals Location: UrgentVet - Edmond About UrgentVet UrgentVet is redefining the urgent veterinary care experience by bridging the gap between general practice and emergency care. Our mission is to provide timely assistance to people and their cherished pets when they need it most. Urgency is the heartbeat of our organization, and we excel in delivering swift and compassionate care. We bridge the gap between daytime general practice and emergency/overnight care, offering after‑hours care for canine and feline patients without the additional expense of emergency clinic fees. Our single doctor practices provide care for common urgent cases, including wound management, ear infections, vomiting/diarrhea, and euthanasia. Each clinic is paperless and equipped with cloud‑based EMR, digital x‑ray, and a full suite of IDEXX in‑house lab equipment. About the Position The Practice Manager is pivotal in the hospital team, overseeing day‑to‑day operations to ensure efficient after‑hours acute care delivery while fostering a positive work culture. As the Practice Manager, your mission is to lead your team and oversee your hospital in harmony with the UrgentVet ethos, actively cultivating culture, engagement, efficiency, growth, and financial stability. Preferred applicants have experience in veterinary medicine, people management, and are comfortable working alongside veterinarians. Position Details Reports to the Regional Director of Operations, UrgentVet. Typically scheduled 40‑45 hours/week with occasional longer hours due to the nature of the veterinary profession. Work schedule includes nights, weekends, and holidays (no overnight shifts). Hours: 3‑11 pm on weekdays and 10 am‑8 pm on weekends. Responsibilities Patient Advocacy: Advocate for patients and uphold a “Pet‑First, Client‑First” philosophy, ensuring a compassionate and client‑centric approach to pet care. Community Engagement and Brand Ambassadorship: Nurture collaborative relationships with referring veterinarians and local businesses, positioning UrgentVet as the foremost choice for urgent pet care and serve as a prominent brand ambassador within the local community. Inclusive Workplace Culture: Foster a safe and inclusive work environment where diversity is celebrated and every team member feels valued. Skills, Knowledge, and Expertise Emotional Intelligence and Communication Strong emotional intelligence; able to empathize, communicate effectively, and build trust. Excellent communication skills with emphasis on active listening and timely follow‑up. High self‑awareness and willingness to receive feedback for continuous improvement. Skilled in de‑escalation and conflict resolution techniques. Negotiation and persuasion skills, able to influence outcomes and build consensus. Leadership and Team Management Innate leadership skills: humility, vision, and calculated risk‑taking. Confidence in decision‑making and ability to inspire and motivate others. Trustworthy, reliable, and maintain confidentiality. Prior management experience, preferably in a veterinary or related field, focusing on leading and developing teams. Teachable mindset with a strong desire to learn new concepts. Proactive problem‑solving and accountability for actions and outcomes. Fosters collaboration and inclusion. Ability to inspire and motivate team members toward goals. Strong assessment ability to evaluate performance and identify improvement areas. Proficiency in delegating tasks and leveraging strengths. Rapid course correction in response to changing circumstances. Commitment to collaboration and positive team environment. Professionalism in all internal and external interactions. Operational Expertise and Business Acumen Specific knowledge of veterinary practice operations and industry standards. Critical thinking and sound decision‑making. Flexibility to adapt to changing circumstances and priorities. Effective time management and prioritization skills. Proactive identification and resolution of issues before escalation. Business acumen with understanding of financial management and practice growth strategies. Benefits Opportunity for career advancement as UrgentVet expands clinic locations national‑wide. Tuition assistance for prospective Veterinary Technician Students. Tuition reimbursement for Credentialed/Registered Veterinary Technicians. Make an impact in the community while tackling a challenging variety of tasks. Health Care Plan (Medical, Dental & Vision options). 401(k) match. Generous paid time off (PTO). Six weeks of paid parental leave. One work/life balance day off. Short‑term and long‑term disability options. Supplemental insurance options. Discounted veterinary care. Scrub allowance. Hands‑on and e‑training. Professional growth opportunities. Bonus potential based on performance. #J-18808-Ljbffr