Medical Call Center Representative

Job Description

Job Description

Medical Call Center Representative in New Haven, CT
Monday – Friday:
8:00 am - 5:00 pm
(Flexible start and end times!)

Pay : $20-23 an hour (based on experience)

Responsibilities:

• Greets patients and updates demographic information into the computer system.
• Schedules patients into available Provider/Clinician appointment openings. Ensures to schedule appointments according to established procedures and guidelines of the department. 
• Verifies various types of insurance coverage as indicated by billing procedure customers with product and service information. 
• Answers phones and responds to customer requests. 
• Identifies, researches, and resolves customer issues using the computer system. 
• Follows-up on customer inquiries that are not immediately resolved. 
• Completes call logs and reports. 
• Performs other duties as assigned. 

Requirements :

• High School Diploma/GED required. 
• At least one (1) year of office or medical experience is preferred.
• Excellent customer service skills with the ability to communicate effectively and in a confidential manner. 
• Excellent interpersonal skills, organizational skills, and written and verbal communications skills are essential. 
• Computer skills and data entry skills are required. 
• Familiarity with Microsoft, Internet and E-mail is necessary. 
• Ability to multitask while maintaining a calm, organized demeanor.

...Pay Statement and Pay Transparency Laws: rate of pay listed is on a per hour basis. You will be entitled to health insurance once employed for 60 days and you must work 30 hours per week, on average, per month to enroll and maintain health insurance through Complete Staffing Solutions. Once both qualifiers are met you must complete the enrollment packet and your benefits will start on the first of the subsequent month. ..It is our policy to provide equal employment opportunity to all individuals regardless of race, color, sex, sexual orientation, religion, disability, age, veteran status, ancestry, national or ethnic origin or any other legally protected class. We are committed to a diverse workforce. We value all employees' talents and support an environment that is inclusive and respectful. We are strongly committed to this policy, and believe in the concept and spirit of the law.#ZIP