Operational Key Account Manager III

Salary Range: $98,329-$160,740 Overview The Operational Key Account Manager III (OKAM III) will be responsible for the day-to-day operational management and direction of a customer account or group of accounts. The OKAM III oversees the operational performance of various supply chain services as specified in the service agreement/SOP to maximize customer satisfaction and open the door to further growth with their customer(s). The position will serve as the main point of contact and operational subject matter expert for their assigned customer(s) while coordinating with operations, sales and various internal stakeholders. The position may also manage other operational key account managers or similar operational roles including operational oversight for their accounts or area of responsibility. Responsibilities Oversee all international freight forwarding operations acting as the primary resource for problem resolution between their customer(s) and operations. Act as the primary point of contact for any non-routine operational matters between the customer and operations team. Monitor, update, enhance and enforce the existing SOP in place at all operational branch offices. Monitor operational trends and exceptions and use this information to recommend operational improvements to customers. Utilize their in-depth operational knowledge to propose new services to their assigned customers to support the growth of that customer as outlined in the clients account development plan. Manage regular request from their assigned accounts for potential business opportunities including Spot Quotes, RFQ/RFP etc. in coordination with product, operations and vendors. Regularly communicate with their assigned customer(s) to ensure a high level of customer satisfaction and maximize service quality from an operational perspective. Proactively monitor, validate, and distribute operational reports based on relevant KPI’s (supplier/origin/carrier/trucker/destination/etc.) to various stakeholders. Proactively monitor and correct any data integrity issues associated with their reporting requirements. Participate and potentially lead regular conference calls and/or face-to-face meetings with customer(s) as required. Responsible for coordinating and utilizing internal resources and personnel to meet customers’ expectations. Provide customer(s) with adequate support/backup during holidays and outside the normal work hours when requested. Manage one or more Operational Key Account Manager’s or similar operational employees, providing leadership and oversight of the employee(s). Enhance the performance of their direct reports and provide guidance to effectively grow, retain and maximize customer satisfaction of the group of accounts their team is assigned to. Act as a single point of contact for the Branch/Regional Account to maximize customer satisfaction and retain the customer. Enable quick decision-making and problem resolution for the Branch/Regional Account’s business across the organization globally or locally. Work in a company or customers location full time or on a hybrid schedule in line with the company's policy. Qualifications 7+ to years of operational experience in the international freight forwarding industry or other relevant logistics/supply chain role. At least four years of IFF operational account management experience or IFF departmental management experience. Excellent knowledge of the logistics industry. High School Diploma/GED required, associate or bachelor’s degree a plus. Previous experience managing direct reports preferred. Ability to use various operational systems and reporting tools to review, develop and monitor operational performance to meet customer requirements. Ability to work with various stakeholders to resolve operational issues while acting as a lead and solution provider to maximize customer satisfaction. Ability to develop strategies and tactics to meet customers’ needs and provide customized solutions. Ability to build strong relationship and communicate effectively. Highly organized and results oriented. The above statements are intended to describe the general nature of work being performed. They are not to be construed as an exhaustive list of all responsibilities, duties and skills required. Benefits Yusen offers a generous Employee Benefits Package including: Medical, Dental, and Vision beginning the 1st of the month following start date 401k with a company match Standard 10 days PTO Eligible for bonus plan 7 Paid Holidays Eligble for OT pay if applicable Flexible Spending Accounts, Life and Accidental Death & Dismemberment Insurance, Short & Long Term Disability, Tuition Assistance Program, Commuter Benefits, vacation, and much more Any and all benefits offered are subject to the eligibility requirements, terms, and provisions set forth in the respective policies and plan documents, which you may request from Human Resources. About Yusen Logistics (Americas) Yusen Logistics is working to become the world’s preferred supply chain logistics company. Our complete offer is designed to forge better connections between businesses, customers and communities – through innovative supply chain management, freight forwarding, warehousing and distribution services. As a company we’re dedicated to a culture of continuous improvement, ensuring everyone who works with us is committed, connected and creative in making us the world’s preferred choice. Yusen Logistics (Americas) Inc. values each individual employee and is committed to a diverse and inclusive workforce by providing equal employment opportunities for all applicants without regard to race, religion, color, sex, national origin, citizenship status, uniform service member status, age, disability, sexual and gender orientation, genetic information, or any other protected status in accordance with all applicable federal, state and local laws. Los Angeles County Only : Yusen Logistics (Americas) Inc. will consider qualified applicants with a criminal history pursuant to the California Fair Chance Act. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if Yusen Logistics (Americas) Inc. is concerned about conviction that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report. Find out more about the Fair Chance Act by visiting the Civil Right’s DepartmentFair Chance Act webpage. #J-18808-Ljbffr Yusen Logistics Co., Ltd.