General Manager, Operations

DSV – Global Transport and Logistics

At DSV, our purpose is to keep customers’ supply chains flowing and enable the business of our customers by ensuring reliable and efficient transport and logistics services through storage and transport of goods by air, sea and road. Our vision is to create long‑term, sustainable growth and value for our customers, employees, shareholders and society.

DSV – Global Transport and Logistics

At DSV, our purpose is to keep customers’ supply chains flowing and enable the business of our customers by ensuring reliable and efficient transport and logistics services through storage and transport of goods by air, sea and road. Our vision is to create long‑term, sustainable growth and value for our customers, employees, shareholders and society.

Close to 150,000 employees in over 90 countries work diligently to deliver great customer experiences and high-quality services.

As a global leader, our commitment to sustainable business practices is a central element of our overall business strategy.

Visit dsv.com and follow us on LinkedIn and Facebook.

Location: USA - Fort Worth, Silver Creek Rd

Division: Solutions

Job Posting Title: General Manager, Operations

Time Type: Full Time

Summary

The General Manager of operations is a highly visible leadership role. This individual is responsible for overseeing the strategic direction, operation, compliance, and financial results for a designated operation. The General Manager (“GM”) will serve as a primary customer interface for all leadership decisions regarding proposal approval and contract negotiations. This role is the Champion of overseeing local continuous improvement activities, LEAN practices, supply chain analysis, six sigma initiatives, and ISO activities. The “GM” will also develop marketing plans and assist in growing new business. He/she will also ensure that the operation adheres to the overall corporate mission, vision, and core values while consistently meeting client and company expectations.

Essential Duties And Responsibilities

Operations

• Accountable for overseeing manpower, recruiting, retention, and development of people for the operation in his/her scope of responsibility
• Ensures that procedures exist at all sites to guarantee client service, productivity, as well as facilities and equipment maintenance
• Sets goals to provide continuous improvement for assigned site

Safety

• Responsible for the overall safety and security of assigned operations and staff
• Maintain positive IFR statistics and other safety metrics for assigned operation
• Actively support and oversee site safety programs and committees for the operation
• Work in conjunction with company and client safety resources to ensure best practices are in place, maintained, and updated as needed to meet compliance standards with OSHA, DOT, or any other relevant regulatory agency or organization

Labor Management

• Develops teams to achieve company and client objectives for the operation
• Trains and educates management to ensure that service requirements are met and ultimately exceeded
• Communicates the mission, vision, and core values to motivate direct reports
• Actively supports and practices mentoring, succession planning, and management development activities at the site level

Management Information System

• Proactively develops plans and capital requests to ensure appropriate level of automation/technology to service the client
• Stays abreast of industry trends and latest WMS technology

Budgeting

• Partners with senior leadership to develop and recommend annual operating budget for assigned operation
• Develops and manages a system of controls to ensure that service levels and operational performance goals are met within prescribed cost, revenue, and profit parameters for the operation
• Ensures that all accounts achieve predetermined profit standards

Customer Service

• Acts as site level champion of client relationship management
• Assists in setting standards appropriate to client and scope of work
• Implements and monitors KPIs (Key Performance Indicators) for assigned operation
• Coordinates and leads business reviews with appropriate client and company representatives for each reporting operation

Miscellaneous

• Participates in local trade, professional, and civic associations as a representative of the company

Other Duties

• Performs other duties as required

Supervisory Responsibilities

• Responsible for Operations Managers, Supervisors and other leadership roles as assigned for the specific operation

Minimum Required Qualifications

Education and/or Experience

• High School Diploma or GED is required
• Budgeting and P&L management experience required
• At least 3 years of experience in an operations management related position

Certificates, Licenses, Registrations or Professional Designations

• N/A

Computer Skills

SKILLS, KNOWLEDGE AND ABILITIES

• Basic understanding of WMS (Warehouse Management Systems)
• Strong proficiency in basic MS Office applications

Language Skills

• English (reading, writing, verbal)

Mathematical Skills

• Advanced level expertise required in accounting and financial mathematical applications as related to managing a P&L and preparing site/operational budgets

Other

• The ability to develop effective relationships (CRM), provide leadership, and integrate diverse organizations and individuals toward unifying objectives is critical

Preferred Qualifications

• 4-Year College Degree preferred, will consider equivalent experience or combination of education and experience
• Prefer 5 years’ experience in a leadership role in a logistics/distribution/supply chain environment in an operations management capacity
• Varied industry vertical experience is preferred
• 3PL management experience strongly preferred

PHYSICAL DEMANDS

While performing the duties of this job, the employee uses his/her hands to finger, handle or feel objects, tools or controls; reach with hands and arms; stoop, kneel, or crouch; talk or hear. The employee uses computer and telephone equipment. Specific vision requirements of this job include close vision and distance vision.

• Must be able to lift, bend, stoop, reach, and climb. Must be able to lift up to 30 pounds. Must be able to stand for several hours per day to perform required job duties as required by the nature of the business that is supported.
• Must be able to travel by plane and/or automobile.

WORK ENVIRONMENT

While performing the duties of this job, the employee rarely is exposed to fumes or airborne particles, toxic or caustic chemicals. The noise level in the work environment is usually low to moderate.

• Working conditions are normal for a warehouse environment. Exposure to changing warehouse temperatures is possible.

The physical demands and work environment characteristics described above are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Other Information

• Travel may be required, determined by business needs

For this position, the expected base pay range is $140,000.00 – $160,000.00 Annual. Actual compensation will be determined based on job-related factors such as relevant experience, skills, education, certifications, and geographic location, in accordance with applicable laws and company policy.

Information regarding DSV’s benefits offerings, including eligibility, coverage options, and plan details, is available through the DSV Benefits Showcase. Benefits, programs, and eligibility may vary by location and division in accordance with applicable state and local laws.

DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at View email address on click.appcast.io. If you are interested in learning the status of your application, please note you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration. DSV reserves the right to defer or close a vacancy at any time.

DSV – Global transport and logistics

Working at DSV means playing in a different league.

As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let’s grow together as we continue to innovate, digitalise and build on our achievements.

With close to 150,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers’ needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you.

At DSV, performance is in our DNA. We don’t just work – we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world‑class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company – this is the place to be.

Start here. Go anywhere

Visit dsv.com and follow us on LinkedIn and Facebook.

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