Collections Analyst (Rockville)

KEY RESPONSIBILITIES

• Prepare and distribute audit notification letters, and maintain accurate database and accounting records to track audit progress
• Compile and supply documentation needed by auditors, and follow up on any audits that remain incomplete
• Enter finalized audit results into the database, and inform employers of outcomes along with any contribution shortfalls identified
• Verify the accuracy of invoices submitted by auditors
• Process payments related to audits and outstanding delinquencies
• Generate and send delinquency notices to employers
• Partner with employers to address and resolve issues raised in delinquency correspondence
• Support legal counsel with administrative tasks related to collections matters
• Track pension overpayments through to submission and final resolution
• Monitor progress reports to flag contractors behind on payroll report filings, and take appropriate follow-up action
• Serve as the Fund's point of contact when liaising with attorneys, fund administrators, and other collections professionals to negotiate payment terms and service arrangements
• Follow up on employer communications, negotiate repayment terms, and draft repayment agreements as needed
• Escalate delinquent accounts to legal counsel per Fund guidelines, and maintain updated status on all accounts under legal review
• Recommend any identified employer overpayments to the Senior Audit & Collections Analyst for review
• Perform additional duties as assigned

QUALIFICATIONS

• 3+ years of relevant work experience preferred
• Bachelor's degree or equivalent practical experience preferred
• Prior experience with multiemployer trust funds or auditing is a plus
• Strong written and verbal communication skills
• Ability to navigate complex situations with a positive, adaptable, and collaborative approach
• Responsive to leadership and stakeholders to support timely decision-making
• Capable of investigating and resolving issues through coordination with participants, vendors, and internal teams