The Grille Hostess - PT

Grille Host/Hostess

The ideal Grille Host/Hostess for Bear Creek is a guest service focused individual with the ability to help create a positive, memorable experience for our guests. The successful team member will be able to work with their team as well as individually, have good communication skills, be detail oriented and foster the Bear Creek culture by focusing on our guests. This position will be an important member of The Grille team, as this position is the first to greet and welcome the guest to the Grille and are the first impression the guest has of the restaurant. Additionally, the Host/Hostess helps to create a smooth-running shift as they distribute the service load allowing the Server to provide a high level of service to each table. This position is the last person the guest sees when leaving The Grille, which impacts the guest experience.

What We Expect From You:

• Wipe down all menus, ensuring they are free of spots or stains, and complete
• Clean entry doors and area ensuring it is free of debris and inviting
• Retrieve reservations from phone reservationists and answering machine messages capturing all reservations
• Enter and manage reservations from point-of-sale system
• Identify all large or private parties
• Be aware of kitchen status identifying if they are behind or out of anything
• Plan out the seating chart and organize the reservations
• Greets guests, escorts them to their table, pull seat out for the ladies, and present menus
• Notify server that guests have been seated
• Keep the counts for individual server so the service load is distributed evenly
• Maintain communication with the servers and the kitchen identifying delays to make sure that table placement does not create a difficult situation for a server, resulting in a negative guest experience
• Keep dining room, entryway, bathrooms, and menus clean throughout operations
• Thank and say good-bye to all guests.
• If there are any issues, immediately get a manager
• Not only is the host or hostess the first impression the guest gets when they come to an establishment they are also the last. You should check with every guest and if there was any kind of problem quickly get a manager

What We Expect From All BCMR Team Members:

• Acknowledge all guests and respond promptly to their needs, however busy and whatever time of day. Ensure unresolved incidents are reported to Manager/Supervisor
• Familiarity with all hotel services/features and local attractions/activities to respond to guest inquiries accurately
• Contribute to the team's success by accomplishing tasks and assisting with projects as needed
• Maintain knowledge and compliance with departmental policies, service procedures, and standards
• Work as a team member to ensure our guests have the best possible experience
• Understand emergency procedures and be able to apply them when necessary
• Report any incidents, property damage or injuries immediately to Manager/Supervisor
• Attend department meetings and training sessions as necessary
• Other duties as assigned by Manager and/or Supervisor
• Support Southern Management's Mission, Vision, and Values
• Comply with Bear Creek and Southern Management's policies and procedures

Qualifications:

• Must be at least 16 years of age
• Host/Host experience preferred
• Availability during peak operating times, i.e.: weekends, holidays and special events

Job Knowledge & Skills:

• Excellent guest service skills are required, attention to detail and follow through is essential
• Excellent interpersonal skills and ability to interact with different types of personalities
• Must be able to convey information and ideas clearly
• Must work well in stressful, high-pressure situations
• Must maintain composure and objectivity under pressure
• Must be well organized, detailed and able to make proper decisions
• Must be effective at listening to, understanding and resolving the concerns and issues raised by guests and coworkers

Physical Demands & Environmental Conditions:

Physical Demands data elements provide a systematic way of describing the physical activities that an occupation requires of a worker. The assessment of these elements is focused primarily on the physical demands of the job - not the physical capacities of the worker. Physical Demand refers to the level and/or duration of physical exertion generally required to perform occupational tasks (sitting, standing, walking, lifting, carrying, reaching, pushing, and pulling).

• Climbing Ramps/Stairs : Ascending or descending ramps and/or stairs using feet and legs. Hands and arms may be used for balance (e.g., to hold a railing). Note: Stairs involved in commute/getting into building are excluded if work is always performed in one building. Stairs onto a vehicle or a piece of machinery/equipment are included.
• Communicating Verbally : Expressing or exchanging ideas by means of the spoken word to impart oral information to clients or the public and to convey detailed spoken instructions to other workers accurately, loudly, or quickly.
• Crouching : Bending body downward and forward by bending legs and spine.
• Foot/Leg Controls : Use of one or both feet or legs to move controls on machinery or equipment. Controls include, but are not limited to, pedals, buttons, levers, and cranks.
• Gross Manipulation : Seizing, holding, grasping, turning, or otherwise working with hand(s). Note: Fingers are involved only to the extent that they are an extension of the hand.
• Hearing Requirements : The ability to hear, understand, and distinguish speech and/or other sounds (e.g., machinery alarms, medical codes/alarms).
  • One-on-one (in person)
  • Group or conference (in person)
  • Telephone
  • Other sounds
• Keyboarding : Entering text or data into a computer or other machine by means of a keyboard. Devices include traditional keyboard, 10 keypad, touch screen and other.
• Kneeling : Bending legs at knees to come to rest on knee(s).
• Lifting/Carrying : Lifting is to raise or lower an object from one level to another (includes upward pulling). Carrying is to transport an object -- usually by holding it in the hands or arms but may occur on the shoulder. Up to 20 pounds
• Near Visual Acuity : Clarity of vision at approximately 20 inches or less (i.e., working with small objects or reading small print), including use of computers.
• Peripheral Vision : Observing an area that can be seen up and down or to right or left while eyes are fixed on a given point.
• Standing/Walking : Standing is to remain on one's feet in an upright position at a workstation without moving about. Walking is to move about on foot.

Environmental Conditions:

• Outdoors: Job requires work outdoors with workers unprotected and exposed to the elements. This does not include the commute to/from work.
• Extreme Heat: Exposure to non-weather-related temperatures that exceed:
• 85 degrees in a humid atmosphere
• 90 degrees in a dry atmosphere
• Humidity: Non-weather-related exposure to conditions where the air contains a high amount of water or water vapor, and the atmosphere is oppressive.
• Noise Intensity Level: The noise intensity level to which the worker is exposed in the job:
• Quiet
• Moderate
• Loud
• Indoor / Restaurant / Office Environment