Professional Services Engineer

Professional Services Engineer

At Penguin Solutions, we understand the boundless potential of technology and support our customers in turning cutting-edge ideas into outcomes—faster, and at any scale. With over two decades of experience as trusted advisors, Penguin Solutions is an end-to-end technology company solving the industry's most complex challenges in computing, memory, and LED solutions. Penguin designs, builds, deploys, and manages high-performance, high-availability enterprise solutions, allowing customers to achieve their breakthrough innovations.

Penguin Solutions operates globally through a network of R&D, manufacturing, and sales locations. For nearly three decades, we have operated at the intersection of memory and AI/HPC infrastructure. That engineering expertise positions us to power the next generation of AI workloads, from training to inference and agentic AI at scale. Penguin Solutions brings together differentiated infrastructure software, advanced memory, compute systems, end-to-end services, and industry-leading partner solutions in a full-stack AI factory platform designed to help customers deploy and scale AI workloads with speed and precision.

At Penguin Solutions, we value ideas over hierarchy and believe in servant leadership, where leaders enable teams to do their best work. We empower employees to take ownership, drive innovation, and grow through challenging work, continuous learning, and exposure to advanced AI tools and technologies. With flexibility where it matters and a strong focus on outcomes, Penguin Solutions is a place to do your best work, grow your career, and make a meaningful impact.

Penguin Solutions Professional Services provides essential engineering services for the integration, configuration, and deployment of complex, integrated environments involving high-performance computing, cloud, and enterprise systems. This position requires excellent customer service skills along with strong technical skills to install, document, configure, troubleshoot, and repair the deployed solutions. Most of the work will be performed at customer sites.

Responsibilities

• Work independently and as part of a team to build, install, and troubleshoot complex computer and network systems.
• Perform in-factory and on-site racking and cabling, software installation, systems configuration, systems verification, etc.
• Install, configure, and tune software applications and software-defined solutions.
• Test and troubleshoot hardware, software, and network issues.
• Participate in Penguin Computing's solutions development as it relates to implementation and deployment.
• Participate in the development and delivery of documentation and training for Penguin Computing's solutions.
• Participate in growing Penguin Computing's technical expertise through peer education and other means.
• Contribute technical expertise to commercial and public sector sales opportunities.
• Assist local technical support and repair engineers.
• Fully document processes, procedures, and all work performed.
• Lifting and carrying up to 30 lbs.
• Travel up to 60% required.

Qualifications

• Bachelor's Degree in Computer Science, Computer/Electrical Engineering, or a related field (or equivalent experience).
• 3+ years of hands-on experience with UNIX/Linux server environments.
• Experience with Linux TCP/IP configuration.
• Skills with Linux md and lvm software RAID technologies.
• Familiarity with other Linux basics such as systemd, firewalld and kickstart installation.
• Outstanding verbal, written, and interpersonal skills.
• US citizenship is required for this position.
• Preferred Qualifications:
• Red Hat RHCSA or SUSE Certified Engineer or equivalent.
• Skills with automation technologies such as Ansible or Puppet.
• Experience with Linux-hosted virtual machines.
• Experience working with software-defined storage such as Ceph and Lustre.
• Familiarity with NOS such as Cumulus or Sonic.
• Experience with high-speed networks, like InfiniBand and Omni-Path Architecture (OPA).
• Familiarity with accelerated computing technologies (e.g., GPUs).
• Skill with High-Performance Computing (HPC) provisioning systems such as ClusterWare, Cobbler, xCAT or Bright.
• Experience installing or configuring HPC job schedulers such as Slurm or PBS.
• Proven application build, installation, and configuration skills, including familiarity with the GNU toolchain.
• Security clearance or ability to obtain U.S. security clearance.
• Ability to help grow a vibrant, leading edge, professional services organization.

Location

This is a hybrid position located in Durham, NC. Open to remote within the US for the right candidate. Travel up to 60% is required.

Compensation & Benefits

The base pay range that the Company reasonably expects to pay for this position in the United States is $97,000 - $120,000; the pay ultimately offered may vary based on business considerations, including job-related knowledge, skills, experience, and education. The position is bonus-eligible, and there are medical, dental, and vision benefits available. There is a 401k saving plan and other benefits, such as Paid Time Off, Life Insurance, and an Employee Assistance Plan.

Inclusion & Belonging Statement

We are committed to creating an inclusive environment that embraces differences and fosters belonging for all.

Equal Opportunity Statement

We are an Affirmative Action/Equal Opportunity Employer and strongly committed to all policies which will afford equal opportunity employment to all qualified persons without regard to age, national origin, race, ethnicity, creed, gender, disability, veteran status, or any other characteristic protected by law.