Vice President, Customer Care & Support
Confidential
Vice President, Customer Care & Support
About the Company
Online registry for baby items
Industry
Retail
Type
Privately Held, VC-backed
Founded
2011
Employees
201-500
Funding
$26-$50 million
Categories
- Baby
- E-Commerce
- Internet
- Parenting
- Technology
- Consumer Discretionary
- Retail
- Marketplace
Specialties
- ecommerce
- marketplace
- bridging online & offline
- consumer internet
- parenting
- kids
- family tech
- retail
- technology
- content
- and babies
Business Classifications
- B2C
About the Role
The Company is seeking a VP of Customer Care and Support to take on a pivotal role in leading the support organization across its diverse product lines. The successful candidate will be responsible for setting the strategy that defines the support experience, including the operating model, policies, and team structure. This role demands a leader with a proven track record in running customer support for a complex, multi-product consumer business, particularly in a modern, tech-forward environment. The VP will be expected to have a strong background in support tooling and AI, with the ability to evolve the support organization and drive real change in support economics. Experience in a regulated, consumer privacy-focused support environment is a plus, and the role requires a leader who is comfortable with the complexities of multiple consumer experience and service offerings. The ideal candidate for this role at the company will have a deep understanding of modern support practices and a passion for using AI to enhance the customer experience. They should be adept at owning customer-facing policy and championing change based on data and industry benchmarks. The VP will work closely with cross-functional partners, particularly in commercial, supply chain, and finance, to ensure alignment and drive the company's support strategy forward. This is a unique opportunity to shape real policy, not just execute existing ones, and to have a direct, ongoing partnership with the team that owns AI strategy. The role is suited to a leader who is not only focused on the present but is also forward-thinking and can anticipate the future of the support industry.
Hiring Manager Title
CFO/COO
Functions
- Operations
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- ...Vice President of Solutions Engineering About the Company Innovative provider of AI-powered customer service solutions Industry Internet Type Privately Held,... ...EMEA. The company values a culture of care, growth, trust, ownership, and humility...
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El Paso, TX3 days ago - ...Under the direction of the Executive Team, the Vice President of Outpatient Services has primary oversight of the facility wide quality,... ...services. Responsible for directing process improvements that support the reduction of risk and medical/clinical errors and other factors...
- ...Vice President, Corporate Controller About the Company A leading organization in its field. Industry Consumer Services Type Privately Held About the Role The Company is in search of a VP, Corporate Controller to take on a pivotal executive role...
- ...Vice President, Corporate Controller About the Company Top-tier provider of high-quality services Industry Consumer Services Type Privately Held About the Role The Company is seeking a Vice President, Corporate Controller to join their Finance...
- Senior Vice President, Legal Services & Compliance About the Company Esteemed healthcare organization advancing the health of women & infants Industry Hospital & Health Care Type Non Profit Founded 1968 Employees 1001-5000 Specialties women infants...Contract work
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El Paso, TX4 days ago - ...President, Chief Officer, Vice President, Director About the Company High-growth digital businesses... ...data for commercial decisions, and supporting execution across various business... ...understanding of the business models and customer profiles associated with the...Casual work
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El Paso, TX4 days ago - ...Vice President, Client Partner About the Company Ambitious provider of content marketing software & services Industry Marketing and Advertising Type Privately Held, Private Equity-backed Founded 2010 Employees 51-200 Categories Marketing...Freelance
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El Paso, TX4 days ago - ...Senior Vice President, Tax About the Company Innovative Bermuda-based insurance and reinsurance company leveraging analytics for... ...Responsibilities also include providing annual tax training, supporting business units on Federal Excise Tax, and handling ad-hoc requests...
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El Paso, TX3 days ago - ...Vice President of Global Channels About the Company Leading provider of cloud-based storage & file sharing solutions Industry Computer Software Type Privately Held, Private Equity-backed Founded 1999 Employees 501-1000...Remote workWork from homeWorldwide
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El Paso, TX3 days ago - ...Vice President of Solutions, Financial Services About the Company Leading cloud-based workplace productivity platform Industry... ...B2B SaaS, and a proven track record of engaging with customers, partners, and advisory firms to drive business growth and customer...Work at office
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El Paso, TX3 days ago - ...Executive Vice President, Digital Strategy, Technology & Analytics About the Company One of the largest global communications agencies in the US. Industry Public Relations and Communications Type Privately Held About the Role The Company...
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El Paso, TX3 days ago - ...Vice President, Talent & Employer Brand About the Company Well-regarded multi-concept restaurant & entertainment company Industry Food & Beverages Type Privately Held Founded 2000 Employees 1001-5000 Specialties...Visa sponsorship
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El Paso, TX4 days ago
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