Vice President, Customer Care & Support
Confidential
Vice President, Customer Care & Support
About the Company
Online registry for baby items
Industry
Retail
Type
Privately Held, VC-backed
Founded
2011
Employees
201-500
Funding
$26-$50 million
Categories
- Baby
- E-Commerce
- Internet
- Parenting
- Technology
- Consumer Discretionary
- Retail
- Marketplace
Specialties
- ecommerce
- marketplace
- bridging online & offline
- consumer internet
- parenting
- kids
- family tech
- retail
- technology
- content
- and babies
Business Classifications
- B2C
About the Role
The Company is seeking a VP of Customer Care and Support to take on a pivotal role in leading the support organization across its diverse product lines. The successful candidate will be responsible for setting the strategy that defines the support experience, including the operating model, policies, and team structure. This role demands a leader with a proven track record in running customer support for a complex, multi-product consumer business, particularly in a modern, tech-forward environment. The VP will be expected to have a strong background in support tooling and AI, with the ability to evolve the support organization and drive real change in support economics. Experience in a regulated, consumer privacy-focused support environment is a plus, and the role requires a leader who is comfortable with the complexities of multiple consumer experience and service offerings. The ideal candidate for this role at the company will have a deep understanding of modern support practices and a passion for using AI to enhance the customer experience. They should be adept at owning customer-facing policy and championing change based on data and industry benchmarks. The VP will work closely with cross-functional partners, particularly in commercial, supply chain, and finance, to ensure alignment and drive the company's support strategy forward. This is a unique opportunity to shape real policy, not just execute existing ones, and to have a direct, ongoing partnership with the team that owns AI strategy. The role is suited to a leader who is not only focused on the present but is also forward-thinking and can anticipate the future of the support industry.
Hiring Manager Title
CFO/COO
Functions
- Operations
- ...Vice President, Global Sourcing and Supply Chain About the Company Respected consumer products company Industry Consumer Services... ...supplier relationships, improving margin performance, and supporting new product development initiatives. This high-impact...SuggestedOverseas
- ...Vice President of Engineering About the Company Reputable provider of top-notch services Industry Consumer Services Type Privately Held About the Role The Company is seeking a Vice President of Engineering to lead and manage the engineering department...Suggested
- ...Regional Vice President, Operations and Growth About the Company Nationally recognized provider of top-notch technical services... ...ability to build and develop high-performing leadership teams, support workforce development, and succession planning. The role requires...Suggested
- ...Vice President of Human Resources About the Company Privately held, family-owned organization serving North America through a diverse... ...with a focus on driving people and culture strategies that support the organization's growth. The successful candidate will be responsible...SuggestedLocal area
- ...Vice President of Customer Delivery About the Company Accomplished provider of cloud-based call center software solutions Industry Computer Software Type Privately Held, VC-backed Founded 2011 Employees 1001-5000 Funding $200+ million...Suggested
- ...Vice President of Sales & Strategic Accounts About the Company Develops computer-use agents... ...& Strategic Accounts to spearhead customer relationships, market development, and... ...delivery teams, guide customer discovery, and support deal execution, all while building and...
- ...Vice President of Customer Success & Services About the Company Global leader in live production technology delivering innovative solutions... ...customer success, professional services, and customer support under a unified strategy. The successful candidate will be...
- ...Vice President of Revenue Operations About the Company Rapidly growing, private equity-backed travel marketplace transforming how customers discover, book and experience travel. Industry Leisure, Travel & Tourism Type Privately Held, Private Equity-backed...
- ...Vice President, Research & Clinical Affairs About the Company Internationally recognized healthcare organization... ...Advocacy Non-Profit & Philanthropy Health Care Medical Conditions Customer Support Medical Care Health Fundraising Grantmaking...
- ...Vice President, Life & Annuity Risk About the Company Globally recognized reinsurance... ...reinsurer runoff long-term solutions customer service skilled executives and... ...candidate will be responsible for supporting the Life and Annuity Risk and Model Risk...
- ...Vice President of Support About the Company World-leading provider of an AI-powered cognitive patient care assistant Industry Hospital & Health Care Type Privately Held... ...transformation and expansion of its customer support function. This senior leader...
- ...Vice President, Corporate Development and Mergers and Acquisitions About the Company Prominent provider of top-notch services Industry Consumer Services Type Privately Held About the Role The Company is seeking a Vice President of Acquisition and...
- ...Vice President of Finance About the Company Emerging consumer brand Industry Consumer Services Type Privately Held... ...infrastructure, improving visibility into margins and inventory, and supporting data-driven decision-making. The successful candidate will be...
- ...Senior Vice President, Account Services About the Company An established healthcare communications partner supporting pharmaceutical, biotechnology, and life sciences organizations. Industry Marketing and Advertising Type Privately Held About the...
- ...Vice President of Sales About the Company Promising provider of top-notch services Industry Consumer Services Type Privately Held About the Role The Company is seeking a Vice President of Sales to lead and drive the sales strategy. The successful...
- ...Corporate Vice President, Strategic Partnerships About the Company Leading provider of equipment, services & supplies to the foodservice... ...foodservice restaurant supplies kitchen supplies customer service truck delivery and fulfillment baking supplies...Contract work
- ...Vice President of Global Customer Support About the Company Top cloud-based legal software provider Industry Computer Software Type Privately Held, VC-backed Founded 2008 Employees 1001-5000 Funding $200+ million Categories Information...WorldwideShift work
- ...Vice President, Customer Growth About the Company Rapid-growing financial services company Industry Consumer Services Type Privately Held, VC-backed Founded 2009 Employees 501-1000 Categories Financial Services Investing Finance...
- ...Vice President of Defense Sales About the Company Reputable provider of top-notch services Industry Consumer Services Type Privately Held About the Role The Company is seeking a Vice President of Defense Sales to lead and drive the strategic growth...
- ...Associate Vice President, Investment Accounting About the Company Globally recognized reinsurance company Industry Insurance... ...portfolio composite reinsurer runoff long-term solutions customer service skilled executives and actuarial About the...
- ...Vice President, Executive Search & Business Development About the Company Nationally recognized executive search firm Industry Staffing and Recruiting Type Privately Held Founded 1979 Employees 1-10 Categories Consulting & Professional...
$181.22k - $281.38k
...art training and development programs that support continuous learning and professional... ...that may include: Medical, Dental, Vision Care and Wellness Programs 401(k) Plan with Matching... ...a truly memorable experience for both customers and employees alike. We do this by...Local areaWorldwide$181.22k - $281.38k
...is seeking a Managing Sales Vice President - Corporate Services (West) to... ...specialized technical tasks to support operations. Work is primarily... ...serving as the voice of the customer to internal stakeholders,... ...include: Medical, Dental, Vision Care and Wellness Programs 401(k)...Local areaRemote workWorldwide- ...client is a global company and a major Automotive Tier One Supplier.Due to a retirement, there is an immediate need to attract a Vice President of Procurement for North America who will serve as the senior executive responsible for developingand executing the procurement...Immediate startRelocation
- ...Under the direction of the Executive Team, the Vice President of Outpatient Services has primary oversight of the facility wide quality,... ...services. Responsible for directing process improvements that support the reduction of risk and medical/clinical errors and other factors...
- ...Vice President, Corporate Controller About the Company A leading organization in its field. Industry Consumer Services Type Privately Held About the Role The Company is in search of a VP, Corporate Controller to take on a pivotal executive role...
- ...Vice President, Corporate Controller About the Company Top-tier provider of high-quality services Industry Consumer Services Type Privately Held About the Role The Company is seeking a Vice President, Corporate Controller to join their Finance...
- ...Vice President for Institutional Advancement Working Title Vice President for Institutional Advancement Posting Number NFE03101P Department... ...philanthropic goals and increase long‑term institutional support. Partner with the President, Foundation Board, and university...Full timeTemporary workFlexible hours
South Dakota Board of Regents
El Paso, TX20 hours ago - TruStage is seeking a Director for derivatives management to ensure effective hedging and risk management across the firm. This leadership role involves designing and implementing derivative strategies aligned with business objectives, engaging with external partners, ...
Dormont Manufacturing Company
El Paso, TX1 day ago - ...Vice President, Client Partner About the Company Ambitious provider of content marketing software & services Industry Marketing and Advertising Type Privately Held, Private Equity-backed Founded 2010 Employees 51-200 Categories Marketing...Freelance
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