Medical Assistant/FO Clerk

Job Title: Front Office Clerk / Medical Assistant

TCC Family Health, founded in 1939, a Federally Qualified Health Center (FQHC), provides comprehensive, high quality health care and wellness services to those of all ages in the under resourced and underserved need in the greater Long Beach community. TCC is now a vibrant network of 14 clinic sites, including three school-based health centers, and one mobile medical clinic. Last year TCC served almost 40,000 patients through 175,000 medical, behavioral health, dental, optometry and wellness visits.

TCC is seeking mission driven individuals who deeply care about the communities we serve and want to join a creative, committed organization to address not only medical needs, but also social, emotional and economic barriers to contribute to improve health outcomes for all populations.

Position Summary

Do you have a passion for helping the underserved in your community? Are you a team player with a good attitude ready to step into a challenging position? Do you have impeccable communication and organization skills to contribute to an amazing team? If you are an experienced Medical Assistant and you answered yes to these questions, then TCC Family Health has a great employment opportunity for you.

The Front Office Clerk / Medical Assistant plays a dual role in supporting both administrative and clinical operations in an outpatient clinic setting. This position ensures efficient patient flow, delivers high-quality customer service, and supports patient care under the supervision of licensed healthcare personnel. Responsibilities include patient registration, clinical data collection, maintaining a safe and welcoming environment, assisting with medical procedures as trained, and promoting positive patient experiences from check-in to check-out.

Primary Responsibilities/Essential Job Functions:

• Greet and engage patients, families, and visitors with professionalism, courtesy, and cultural sensitivity.
• Maintain a clean, organized, and presentable reception and waiting area at all times.
• Efficiently register patients in EPIC, verify insurance, update demographic information, and ensure completion of required documentation.
• Schedule, reschedule, and cancel appointments in accordance with clinic policies.
• Answer incoming calls, route messages, and provide accurate information regarding clinic procedures, copayments, and required documents.
• Collect patient payments, issue receipts, and reconcile the cash drawer with supervisor/manager at end of day.
• Prepare and organize daily appointment charts and walk-in documentation; scan registration paperwork by close of business.
• Assist with medical records maintenance, including organizing charts, purging inactive charts, and processing records requests as needed.
• Make appointment reminder calls and follow up with no-show patients per clinic policy.
• Maintain front office supply levels and communicate needs to supervisor/manager.
• Check and manage clinic voicemail and daily mail.
• Protect patient confidentiality and adhere to HIPAA guidelines at all times.
• Assist with additional clerical tasks as assigned.
• Provide direct patient care under the supervision of licensed clinical personnel.
• Perform clinical tasks as outlined in the Medical Assistant competency checklist, ensuring patient comfort, privacy, and safety.
• Collect and document clinical data accurately in accordance with clinic standards and EHR requirements.
• Participate as an active member of the care team and support implementation of patient care plans.
• Respond effectively to changing patient needs and clinic priorities.
• Apply infection control standards consistently and maintain a safe, healthful environment for patients and staff.
• Demonstrate clinical competency, particularly in women's health patient care, as applicable.
• Provide back-office assistance and emergency coverage when needed.
• Contribute to Performance Improvement projects, staff training, and orientation of new team members or students.
• Maintain compliance with all clinical policies, procedures, and competency requirements.

Qualifications:

• High School Diploma or equivalent.
• Medical Assistant certification and Phlebotomy certification.
• Proficiency with computers, typing (35 wpm minimum), Microsoft Office, and general office equipment.
• Ability to communicate effectively, relate well to diverse populations, and provide exceptional customer service.
• Reliability, professionalism, trustworthiness, and strong ethical standards.
• Ability to multitask in a fast-paced, high-stress environment while maintaining confidentiality.
• Familiarity with medical terminology and EMR systems (EPIC preferred).

• Two or more years of experience in a medical, hospital, or outpatient clinic setting.
• Bilingual in English and Spanish and/or Khmer.
• Experience with front desk operations and clinical support tasks.

Physical Demands

Frequent sitting for administrative tasks; occasional driving for meetings. Occasional climbing, stooping, kneeling, reaching, or turning. Continuous use of auditory, olfactory, and tactile senses. Occasional pushing/pulling up to 50 lbs.; lifting and carrying up to 25 lbs. Reasonable accommodations will be made for individuals with disabilities to perform essential functions.

Job Type: Full-time

Pay: $22.00- $24.00 per hour

Schedule:

• 8 hour shift

Work setting:

• In-person

Language:

• Spanish (Preferred)
• Khmer (Preferred)

License/Certification:

• Phlebotomy Certification (Preferred)
• BLS Certification (Required)
• Medical Assistant Certification (Required)

Benefits:

GENEROUS COMPANY BENEFITS Including 100% Company-paid medical plan

100% Company-premium paid medical plan (We offer a Blue Shield plan that provides coverage at a zero payroll deduction to employees.)

• Medical, Dental, & Vision Insurance
• Company Paid Life Insurance
• 401k with Employer contribution
• Employee Assistance Program (EAP)
• Flexible Spending Account (FSA)
• AFLAC
• United PetCare Program
• Paid Time Off (PTO) - 22.9 days per year

If you want to work for a growing system of community health centers which is committed to providing quality care or patients of all ages and to the growth, education, and development of its staff, then TCC Family Health has a great employment opportunity for you.