Market Ambassador - Nashville

Market Ambassador - Nashville

Nashville, Tennessee, United States

About Us

Odeko is the all-in-one operations and technology partner to more than 20,000 independent coffee shops, cafes and other food establishments.

Through the Odeko web portal and mobile app, customers can purchase supplies from hundreds of national and local brands, track ordering trends, finance equipment, and access insurance. Customers that use Odeko can increase their revenue, reduce their environmental footprint, and save significantly on their cost of goods and time spent on vendor management.

Odeko is on a mission to continuously develop technology to champion your neighborhood cafes, coffee shops, and other independent F&B establishments.

Local coffee shops and cafes are the backbone of any given community, and we're here to help manage the day-to-day tasks with a platform so intuitive, it's kinda like magic.

The Odeko team is diverse, passionate, and innovative. Our 400+ employees are spread across numerous departments and business lines, but are single-minded in our mission to develop technology to support the many needs of our customers. We believe that small businesses need support now more than ever, and that Odeko is uniquely positioned to provide that support.

We are looking for an energetic and people-oriented Market Ambassador (MA) to join Odeko! As an MA, you will be our front-line for operational execution, field engagement, and portfolio development. In this role, the MA is responsible for supporting warehouse operations and nurturing relationships to drive strategic growth and profitability within the market. This is a dynamic opportunity to learn both Sales and Operations functions and develop an exciting career path with a fast-growing organization!

Key Responsibilities:

Operational Support

• Support Warehouse with Picking, Staging & Loading customer orders for delivery
• Drive Cargo van and run delivery route: following the location's delivery instructions, working with thorough accuracy and customer-centricity
• Support Warehouse with customer hot shots, route recovery, and delivery resolutions at the direction of market leadership
• Support Warehouse with inventory count

Field Engagement

• Develop relationships with cafe staff and management, understanding the needs and opportunities of our customers
• Support the Market and Represent Odeko with Event planning, coordination, and attendance. This will be 1-2 times per month.
• Learn the Market's product portfolio and demand, and identify opportunities for Odeko's market share development

Portfolio Development

• Conduct strategic product demonstrations and samples with customers and prospects
• Support Sales and Vendor initiatives with product and program awareness and development
• Support Sales with new product follow-up and launch

Systems Execution

• Maintain full compliance of Warehouse systems and SOPs
• Adopt and execute accurate Sales data in CRM, Slack and Expense Management tools
• Present monthly updates of activity and opportunity to key stakeholders across both Sales & Operations

Qualifications

• Previous experience in warehouse operations, fulfillment, or logistics
• 3+ years of Foodservice experience, Preferred
• Strong Communication skills, with high attention to detail
• Task-oriented with knack for follow-up and follow-through
• Ability to lift up to 50 lbs. And frequently enter/exit delivery

Compensation is $24 - $26 hr.

What You'll Love About Odeko

• Fast-paced environment and growth opportunities - plenty of room for you to directly impact the company and enhance your career!
• Competitive compensation, healthcare benefits, and opportunity for equity
• Other great perks - Full lists of benefits available upon request

Odeko is proud to be a diverse, equitable, and inclusive employer. We encourage all to apply regardless of educational background, race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status.