Customer Support Specialist

Champion Window - Customer Support Specialist (on-site position) As a Customer Support Specialist, you will work with customer support concerns, including scheduling warranty appointments, ordering parts, and maintaining customer records through the process of installation and service. NOTE: This is not a remote position – the role is on-site. Pay range: $20.00 to $22.00 per hour. Responsibilities Answer incoming customer experience support concerns including promptly returning messages via phone, text, and email. Make outbound calls to customers to provide updates on installation and service status. Schedule warranty appointments for the Service Department. Enter and maintain all customer records and job-related information into CRM Database. Provide work orders to Service Measure Tech daily. Audit orders for accuracy after confirmation is uploaded. Generate and distribute Uninstalled and Accounts Receivable reports prior to scheduled meetings. Provide support for PSG/CSC for assigned division(s). Manage routine customer concerns and help facilitate escalated concerns to ensure timely resolution. Process electronic credit card and check payments. Assist with receiving product(s) in CRM Database and/or F&O. Support division(s) in Accounts Receivable collections and management. Other duties as assigned. Qualifications High school diploma or GED equivalent. 5 years of customer support experience preferred. Experience in the home improvement industry a plus. Must be a service-oriented team player with high energy level; capable of multi-tasking, self-direction, and working well with others. Able to communicate clearly both verbally and in writing; customer service/multi-phone line experience helpful. Excellent work ethic, solid attendance record, and attention to detail. Excellent written and oral communication skills including phone skills. Benefits Competitive compensation package that includes medical, dental, vision, and disability coverage, 401(k), flex spending account, and more. Champion Window is an Equal Employment Opportunity Employer. #J-18808-Ljbffr