Breakfast Attendant

Breakfast Attendant

The purpose of the Breakfast Attendant is to connect with guests at breakfast, ensuring guest satisfaction and provide service recovery when needed.

Essential Duties and Responsibilities:

• Provides personalized service to all guests.

• Regularly communicates and converses with all guests.

• Prepares food and beverages according to recipe.

• Fully understands and complies with all food safety requirements.

• Sets up breakfast area before guests begin to arrive; displays the food and beverages in an organized and attractive manner according to brand standards/requirements.

• Efficiently replenishes buffet with food, beverages and/or supplies as needed.

• Maintains cleanliness of buffet area throughout the morning by reorganizing and tidying food area as necessary.

• Properly disposes of used plates, utensils, napkins and/or cups as necessary.

• May be responsible for keeping inventory stocked by ordering additional food and/or supplies as needed.

• Responds quickly to guest requests in a friendly manner; follows up to ensure guest satisfaction.

• Maintains regular attendance, is consistently on time, and observes prescribed work, break and meal periods in compliance with standards.

• Maintains high standards of personal appearance and grooming, which include compliance with the dress code.

• Performs any other duties as requested by supervisor.

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties.

Desired Competencies, Work Skills, and Knowledge:

To perform the job successfully, an individual should demonstrate the following competencies. Other competencies may be required.

Associate demonstrates a high quality of work:

• Demonstrates accuracy and thoroughness.

• Monitors own work to ensure quality.

• Provides the best possible service to clients and customers.

Associate demonstrates acceptable productivity standards:

• Meets or exceeds productivity standards.

• Produces adequate volume of work efficiently in a specific time.

Associate demonstrates excellent customer service skills:

• Responds to requests for service and assistance.

• Demonstrates the desire and ability to provide high quality service to both internal and external customers.

• Solicits customer feedback to improve service.

Associate demonstrates initiative:

• Asks for and offers help when needed.

• Includes appropriate people in decision-making.

Associate demonstrates accountability for their job performance:

• Takes responsibility for own actions.

• Performs work with little or no supervision; works independently.

• Can be relied upon regarding task completion and follow up.

Education and Experience Requirements:

High School diploma or equivalent and/or one year related experience and/or training.

Qualifications:

• Ability to read and comprehend simple instructions, short correspondence, and memos.

• Ability to write simple correspondence.

• Must speak proficient English.

• Must have NYC Food Handlers License.

Work Environment:

The work environment normally entails the following:

• Indoor work environment

• Minimal to moderate noise levels consistent with hotel environment

Physical Demands:

During the course of performing the physical demands of this position, associates are expected to observe and adhere to safety and security procedures, promoting a safe work environment.

The physical activity normally entails the following attributes.

Position is expected to:

• Stand more than 2/3 of the time

• Walk more than 2/3 of the time

• Sit less than 1/3 of the time

• Reach with hands and arms more than 2/3 of the time

• Lift up to 50 pounds.

• Push / pull up to 50 pounds.