Geek Squad Advanced Repair Technician

As a Geek Squad Advanced Repair Technician (Agent), you’ll work at our local Best Buy store to provide technology support and repair customers’ computers and other devices. You’ll provide excellent customer experiences by listening to their needs and partnering with other Geek Squad Agents. You’ll perform repairs by troubleshooting and following our procedures. If you’re passionate about technology and ready to leverage your technical abilities to help customers get the most out of their tech, this might be the perfect role for you. Responsibilities Perform diagnostic discoveries, make recommendations, repair devices and help customers both in‑person and over the phone Establish and maintain consistent rhythms for timely follow‑up and ensure expectations are met or exceeded Partner with other team members to maintain consistent and accurate documentation of customer requests and repairs Ensure all repair tasks are completed in a timely manner and partner with leaders when issues arise Maintain knowledge, skillsets and certifications through training courses Demonstrate at least 6 months of experience diagnosing, troubleshooting or repairing technology products Show experience actively using and learning about consumer electronics Ability to work a flexible schedule including holidays, nights and weekends Preferred Qualifications Strong ability to prioritize and multi‑task in a fast‑paced environment Benefits Competitive pay Great employee discount Financial savings and retirement resources Support for your physical and mental well‑being Best Buy is an equal opportunity employer. #J-18808-Ljbffr