Customer Service Representative

It’s bigger than banking. On Purpose On Advancement On Support Community First Nurturing a joyous, collaborative work culture comes naturally when your mission is supporting those who make a community thrive. From Volunteer PTO days and group service opportunities to a workplace chaplain and regular employee appreciation events,a festive spirit permeates all the ways we work, play and serve. Named one of South Carolina’s Best Places to Work South Carolina Chamber of Commerce Stable from the Start The steady start-up that began with a pair of offices in Forest Acres and Lexington has become a thriving organization with more than 250 employees and 21 banking offices across the Midlands, Upstate and Aiken areas of South Carolina and the Augusta regionof Georgia. Much like the success of our clients, it only underscores our belief in a measured approach and steadfast commitments to long-term growth. Opportunities for advancement abound. The First Community Bank Leadership Institute offers a formal path for aspiring employees via an 18-month program of academic and experiential learning. This, along with an emphasis on day-to-day mentorship and promotionpotential across multiple business lines and geographic markets, makes for a particularly high-achieving workforce. We Believe That everyone matters. That, when it comes to growth, a strong work ethic is as valuable as a shrewd financial eye. That honesty and integrity are the cornerstones of smart business. That excellence is a standard to be achieved, not a goal to be aspiredtoward. And that a spirit of service is essential to all we do. Competitive Compensation We offer attractive salary, insurance and retirement benefits packages. A Better Balance First Community employees enjoy a generous paid time-off plan and a cultural emphasis on holistic wellness. Connected Culture First Community offices are, above all else, fun and friendly working environments. Customer Service Representative Location: Rock Hill, SC Greets customers and assesses needs to determine sales/service focus or referral to appropriate department. Provides specific services to existing and potential customers such as account opening and/or maintenance, and purchases of CDs, HSAs and IRAs. Essential Duties and Responsibilities Assess customer needs for sales and/or services in a professional manner, determines best solution and clearly communicates that solution to the customer. Answer questions regarding bank products and services while recognizing sales and referral opportunities. Stay apprised of existing bank products and services including implementation of new ones. Open deposit accounts including checking and savings, certificates of deposit, safe deposit box leases, HSAs, IRAs, etc. Perform specific service transactions for customers including but not limited to reordering checks, making account name and address changes, granting access to safe deposit boxes, etc. Handle customer service issues by conducting research, assuming ownership of customer problems, and providing follow-up status to customers. Greet customers to ensure smooth traffic flow within banking office in order to provide efficient service. Build customer relationships by using bank developed techniques and processes to better serve customers and the banking office team. Be proactive in daily customer and prospective customer contact, either by phone or in person to identify financial needs, and initiate and/or strengthen relationships. Support team sales process by identifying and acting upon customer needs or by making the appropriate referral. Participate in team and individual sales goals. Follow bank policies and procedures, security guidelines, and comply with all federal, state and local regulations. May be required to perform other duties as assigned. Qualifications High school diploma or equivalent required. Customer service experience in retail sales environment required, banking experience preferred. Effective oral and written communication skills. Excellent customer service and interpersonal skills. Demonstrate willingness and desire to work in a team environment. Ability to prioritize and multi-task. Adaptability to change, including cross-training for Teller and Teller Supervisor. Ability to compute basic to moderately complex math calculations. Basic problem-solving and analytical skills. Ability to interpret and follow a variety of instructions furnished in written, oral, diagram, or schedule form. Proficiency in using personal computers and office products (e.g., Word, Excel). Assistance is available for individuals with disabilities and those who need an alternative method for applying due to a limited ability or inability to use this online process. First Community Bank offers a competitive salary, insurance and retirement benefits, a generous paid time off plan, and a stable and friendly working environment. First Community Bank is an Equal Employment Opportunity employer. First Community Bankers is a marketing name of First Community Bank, a South Carolina-chartered bank. #J-18808-Ljbffr